Neighbourhood Services Assistant Team Leader

Citizen Housing Group; Birmingham; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual leave 26 days + bank holidays

Enhanced family leave

Generous pension scheme with Citizen-m

Health and wellness

Job summary

Citizen Housing Group in Birmingham invites applications for a leadership role within the Neighbourhood Services team. You will oversee a team of Neighbourhood Services Assistants, ensuring high-quality customer service and effective delivery of tenancy-related activities.

You will supervise day-to-day operations, support service improvements, and maintain accurate records to meet compliance. A UK driving licence is required.

Qualifications

• Experience in housing, neighbourhood, or customer-facing service environment.
• Basic understanding of social housing operations and tenancy management.
• Ability to lead by example with a strong customer service ethos.
• Willingness to work towards CIH (Desirable).
• NVQ Level 3 or equivalent is preferred.

Responsibilities

• Plan, allocate, and coordinate workloads for the neighbourhood services assistants to ensure efficient service delivery.
• Supervise, guide, and support neighbourhood services staff with clear expectations.
• Coordinate tenancy management support including tenancy condition checks and low-level enforcement administration.
• Support customer involvement activities and engagement events for safer neighbourhoods.
• Oversee system use, reporting, and budget monitoring for neighbourhood operations.
• Assist Neighbourhood Services Manager with operational planning and service improvements.
• Ensure accurate records and case notes for compliance and reporting.

Skills

Leadership

Customer service ethos

People management

Motivation and guidance

Communication

Driving licence

Education

NVQ Level 3 or equivalent

CIH qualification (Desirable)

Tools

Full UK driving licence

Job description

Are you a passionate housing professional looking to make a real difference? Do you enjoy working with communities and ensuring positive outcomes for residents and customers? If so, we'd love to hear from you.

This is an excellent opportunity for someone with a background in delivering and leading a customer focusedservice across Citizen’s communities.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Salary: £46,877per year

Location: Birmingham, 4040 Lakeside, B37 7YN

Key responsibilities include:

• Plan, allocate, and coordinate daily and weekly workloads for the neighbourhood services assistantteam to ensure efficient service delivery.
• Provide day to day supervision, guidance, and support to neighbourhood services assistants, ensuring clarity of expectations and consistent working practices.
• Coordinate neighbourhood services assistantsupport for tenancy management, including tenancy condition checks, low level enforcement administration, and neighbourhood improvement activities.
• Support customer involvement activities and engagement events that contribute to safer, stronger neighbourhoods.
• Oversee the effective use of systems and processes to support neighbourhood operations, reporting, and budget monitoring.
• Support the Neighbourhood Services Manager with operational planning, reporting, and service improvement initiatives.
• Ensure neighbourhood services assistantsmaintain accurate records, case notes, and system updates to support compliance and reporting.

Qualifications and experience:

• Experience working in a housing, neighbourhood, or customer facing service environment.
• Basic understanding of social housing operations and tenancy management.
• Strong leadership skills with the ability to motivate, support, and guide others to achieve high performance.
• Strong customer service ethos with the ability to lead by example.
• Ideally NVQ Level 3 or equivalent experience.
• CIH (Certificate In Housing) qualification or willing to work towards. (Desirable)
• Full UK driving licence.

Manager’s Quote:

An exciting opportunity to join our thriving Neighbourhoods Team, overseeing a team of Neighbourhood Services Assistants. The team will provide support to Neighbourhood colleagues ensuring excellent customer service. There will be the opportunity to influence and develop the services provided by the team.

We will be an employer of choice and invest in our people

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
• Annual Leave: Annual leave starts at 26days per yearplus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10%which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inhousing.

BasicDBS check (Disclosure and Barring Service).

Interview date: 26th November 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer