Neighbourhood Response Officer

www.findapprenticeship.service.gov.uk - Jobboard; Plymouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing association in Plymouth is looking for a proactive Neighbourhood Response Officer. The role involves ensuring safe and thriving neighbourhoods, supporting vulnerable tenants, and managing anti-social behaviour. Candidates should possess strong communication and relationship-building skills, along with the ability to work independently. This is a temporary full-time position with a salary of £18.43 per hour.

Qualifications

• Basic DBS clearance.
• Experience in housing or neighbourhood management is preferred.
• Ability to work independently with a community focus.

Responsibilities

• Develop and implement neighbourhood plans.
• Conduct estate inspections and fire safety checks.
• Support tenants and handle viewings.

Skills

Customer service

Relationship building

Communication skills

Adaptability

Problem solving

Job description

What's involved with this role:

Job Details

• Job Title: Neighbourhood Response Officer
• Reference: 000A 3F66 / 1
• Salary: £18.43 per hour PAYE
• Hours per week: Full-time
• Role length: 3-month opening assignment
• Job type: Temporary
• Location: Plymouth
• Postcode: PL5 1QF
• Contract Type: Hybrid

The role

Our client, a leading housing association, is seeking a proactive and community-focused Neighbourhood Response Officer. You will play a vital role in ensuring neighbourhoods are safe, clean, and thriving. Responsibilities include supporting vulnerable tenants, managing anti-social behaviour, investigating tenancy breaches, and collaborating with internal teams and external partners.

Key Responsibilities

1. Develop and implement neighbourhood plans and local offers
2. Conduct estate inspections and address fire safety issues
3. Support community facilities and events with residents' groups
4. Coordinate with local partners on safety and ASB issues
5. Work with internal departments on neighbourhood services
6. Support tenants in breach or requiring assistance
7. Handle viewings, sign-ups, and tenancy assignments
8. Represent the organization in court proceedings
9. Perform property condition checks and assist during major incidents or decanting

Candidate Requirements

• Basic DBS clearance
• Ability to work independently
• Customer-focused and community-driven
• Strong relationship-building skills
• Confidence in working autonomously and taking initiative
• Positive, solutions-oriented attitude
• Resilient and adaptable to change
• Excellent communication skills for diverse audiences
• Experience in customer service, partnership work, and target-driven roles
• Sound judgment in complex situations
• Commitment to equality, diversity, and inclusive service
• Flexibility to work early evenings or weekends
• Ability to travel within the region and respond to incidents
• Experience in housing or neighbourhood management

Application Process

Please submit your CV quoting reference 000A 3F66 / 1. If you do not hear within three days, your application was not shortlisted. Ensure your CV includes the Job Title & Vacancy Reference No. for matching.

Note: All roles are temporary unless stated otherwise. Roles can be extended or become permanent. We do not entertain progress update requests. We review every CV and acknowledge applications that meet essential criteria. Ads are removed once roles are filled. Applying implies consent to submit your CV for this role unless you specify otherwise.