Neighbourhood Partner (12m FTC)

SettleParadigm; Settle, Letchworth; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Annual salary: £39,635

25 days holiday

Generous pension: up to 9.5%

Family-friendly leave

Health cash plan

Life cover and income protection

Flexible hybrid working

Car leasing via salary sacrifice

Job summary

SettleParadigm is seeking a Neighbourhood Partner to provide visible, accountable, demand-led services across neighbourhoods in Letchworth Garden City and beyond. You will work with residents to manage homes and tenancies, offering practical support, referrals and early intervention to drive improvements in living standards.

You will handle diverse caseloads, collaborate with housing, repairs, safeguarding and external partners, and respond to tenancy breaches while ensuring neighbourhood

Qualifications

• Experience delivering one‑to‑one intervention work.
• Knowledge of tenancy management and welfare benefits.
• Ability to manage difficult conversations, including anti‑social behaviour, financial difficulties or domestic abuse.

Responsibilities

• Provide practical help, support and referrals to partner agencies for residents.
• Monitor and drive improvements in home and neighbourhood standards.
• Welcome new residents by conducting visits and responding to tenancy requests.
• Investigate tenancy breaches and anti‑social behaviour, and prepare evidence for legal action.
• Organise surgeries, drop‑ins, home visits and community events.
• Prepare cases for legal action including notices and witness statements.

Skills

Social housing knowledge

Tenancy management experience

Welfare benefits knowledge

Intervention planning

Driving licence

Job description

Neighbourhood Partner
Location: Letchworth Garden City
Salary: £39,635 plus excellent benefits
Hybrid working: Two days per week in the office, three days per week working from home
Contract: 12m FTC
Hours: 37 hours per week, Monday to Friday

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

As a Neighbourhood Partner, you will provide a visible, accountable and demand‑led service across our neighbourhoods. You will work directly with residents to help them manage their homes and tenancies, offering practical support, referrals and early intervention. You will build strong relationships, respond to tenancy‑related issues and help drive improvements in the quality of homes and neighbourhoods.

You will manage a varied caseload, working collaboratively with colleagues across housing, repairs, safeguarding and external partners to achieve positive outcomes for residents. The role includes responding to tenancy breaches, managing anti‑social behaviour cases, supporting vulnerable residents and ensuring neighbourhood standards remain high.

Key responsibilities

• Provide practical help, support and referrals to partner agencies for residents needing assistance with managing their home or tenancy

• Monitor and drive improvements in home and neighbourhood standards

• Welcome new residents by conducting new tenant visits and respond to tenancy‑related requests from existing residents

• Investigate allegations of tenancy breaches and anti‑social behaviour, offering interventions and preparing evidence for legal action

• Organise and attend surgeries, drop‑ins, home visits, meetings and community events

• Prepare cases for legal action including drafting notices and witness statements and presenting cases in court

• Manage cases involving anti‑social behaviour, safeguarding concerns and vulnerable residents in line with policies and best practice

• Manage property condition concerns in line with HHSRS requirements

• Work closely with internal and external partners, making referrals and signposting where needed

• Ensure compliance with legislation, policies and procedures and communicate these effectively

• Assess and interpret resident data to ensure cases are managed sensitively and efficiently

• Work collaboratively with housing teams on rent arrears and anti‑social behaviour prevention

• Manage a diverse caseload and take ownership of delivering high‑quality resident services

What We’re Looking For

• Passion for delivering social housing and thriving communities

• Caring and enthusiastic approach to supporting vulnerable residents

• Ability to deliver high trust, low effort solutions

• Flexible approach to service delivery and remote working

• Ability to work independently while contributing to team objectives

• Knowledge of social housing, tenancy management and welfare benefits

• Experience planning, coordinating and delivering one‑to‑one intervention work

• Full clean UK driving licence and access to a vehicle for work

Must haves:

• Ability to manage difficult conversations, including those involving anti‑social behaviour, financial difficulty or domestic abuse

• Confidence challenging areas for improvement and driving change

• Ability to reduce complaints and increase resident satisfaction through ownership and problem solving

• Ability to cope well under pressure and manage competing demands

• Clear communication skills, both written and verbal

• Commitment to professional development through the Chartered Institute of Housing

• Ability to manage challenging behaviour professionally

• Strong commitment to diversity and SettleParadigm values

Nice to haves:

• Strong commitment to communities and proactive solutions for neighbourhood challenges

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary:£39,635 per annum

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme– up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan– claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working– hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hours per week

• Monday - Friday

• Contract: 12m FTC

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Closing Date: 07/09/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.