Neighbourhood Officer (Housing)- Fixed Term Contract

Platform Housing Group; Alford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading housing organization is seeking a Neighbourhood Officer for a fixed-term role to enhance community relationships and manage tenancies. The position involves proactive engagement with customers in East Lindsey, requiring experience in social housing and excellent communication skills. Benefits include competitive leave options, health plans, and a supportive workplace culture.

Benefits

Up to 28 days annual leave plus bank holidays

Family-friendly policies including generous leave

Medicash membership and employee assistance

Health Cash Plan for dental and optical

Pension scheme with up to 12% employer contributions

Learning and development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition

Qualifications

• Experience in social housing, especially tenancy management, ASB, and safeguarding.
• Proactive, organized, and able to prioritize tasks effectively.
• Valid driving license and access to a vehicle.

Responsibilities

• Visiting customers to provide advice and review tenancies.
• Managing issues such as anti-social behaviour and property conditions.
• Building relationships within local communities.

Skills

Communication

Customer-focused approach

Organizational skills

Job description

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Neighbourhood Officer (Housing) - Fixed Term Contract, East Lindsey District

Client:

Platform Housing Group

Location:

East Lindsey District, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5aec8abb45ab

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The Vacancy

Are you passionate about making a difference and improving our neighbourhoods?

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team, providing comprehensive housing management services, working with communities and neighbourhoods around East Lindsey. This role will mainly be based in Mablethorpe and Alford, but other locations in East Lindsey may be considered for the right candidate.

You will take a proactive, hands-on approach, helping customers manage their tenancies and enhance our neighbourhoods. You will be out and about in your designated area, working closely with customers to promote sustainable tenancies and develop strong community relationships.

This role is on a fixed-term contract until 28th March.

Responsibilities include:

• Visiting customers to provide advice, review tenancies, and identify issues.
• Inspecting estates regularly, reporting and monitoring health and safety or safeguarding concerns.
• Building relationships within local communities and collaborating with other agencies and colleagues.
• Managing tenancy issues such as anti-social behaviour, property conditions, fly tipping, or safeguarding concerns.
• Undertaking new tenancy sign-ups and accompanied viewings for new homes.

Requirements:

• Experience in social housing, especially tenancy management, ASB, and safeguarding.
• Experience working closely with customers on complex issues.
• Proactive, organized, and able to prioritize tasks effectively.
• Excellent communication skills and a customer-focused approach.
• Valid driving license and access to a vehicle or transportation means.
• Location suitable for easy travel around the required area.
• Basic DBS check required.

Benefits include:

• Up to 28 days annual leave plus bank holidays, with buy and sell options.
• Family-friendly policies including generous paternity, maternity, shared parental, and adoption leave, plus 3 days paid domestic leave.
• Medicash membership, employee assistance, discounted gym, and exclusive discounts.
• Health Cash Plan with cashback for dental, optical, physio, and therapies.
• Pension scheme with up to 12% employer contributions.
• Learning and development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition, wellbeing hub, and retail discounts.

If this sounds ideal and you'd like to learn more, please contact us.