Neighbourhood Officer

IRIS Recruitment; Norwich; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading housing association based in Norfolk is seeking a Neighbourhood Officer to manage estates and address community needs. The officer will engage with tenants, handle complaints, and lead community improvement projects. This role offers a chance to work within a collaborative team focused on providing quality homes and services.

Benefits

Agile working options

Learning and development opportunities

Qualifications

• Experience in a customer-focused organization, ideally in housing.
• Understanding of confidentiality and data protection.
• Full valid driving licence is required.

Responsibilities

• Investigate neighbour nuisance and anti-social behaviour complaints.
• Undertake regular estate inspections and lead community projects.
• Engage with tenants and ensure high-quality service.

Skills

Communication

Negotiation

Interpersonal Skills

Time Management

Attention to Detail

IT Skills

Tools

Word

Excel

Outlook

Teams

Job description

Fixed Term Contracts x 2 (1 x 6 Months, 1 x 12 Months)

Proposed Interview Date: TBC

We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates.

Key Responsibilities Include:

To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.

Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects

To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.

To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures

Please see the attached Role Profile for the full list of responsibilities

Our Ideal Candidate Will Have:

Experience of working within Housing or a similar customer focused organisation.

An understanding of the importance of confidentiality and data protection of business information.

Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.

Excellent time management skills, including an ability to prioritise workload and meet targets.

Able to work as part of a team and also able to work independently without the need of close supervision.

Possess a high level of accuracy and attention to detail when recording information.

Possess good IT skills to include use of Word, Excel, Outlook and Teams.

Full, current, valid driving licence.

Please note this role is subject to a Basic DBS check

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

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