Neighbourhood Manager

Orbit Group; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent housing organization in Norwich is seeking a Neighbourhood Manager to enhance community engagement and provide support to vulnerable residents. This role focuses on managing key relationships and ensuring high service delivery standards. Applicants should possess a strong housing management background, excellent problem-solving skills, and a full UK driving license. Opportunities for personal development and a positive work environment are provided.

Benefits

Flexible working opportunities

Professional development and training

Wellbeing programmes

Qualifications

• Experience managing relationships with Local Authorities and partners.
• Ability to handle ASB complaints and tenancy management.
• Willingness to work in the community and flexible hours.

Responsibilities

• Coordinate internal and external services for customer needs.
• Ensure a high-quality customer experience focused on safety.
• Build relationships and uphold standards in the neighbourhood.

Skills

Strong background in housing and tenancy management

Problem-solving and conflict resolution

Commitment to safeguarding vulnerable individuals

Full UK driving licence

Self-motivated and independent

Education

Diploma in Housing / Foundation degree

Job description

Overview

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Role

Neighbourhood Manager

Office base - Norwich with travel across East Anglia.

We are seeking an experienced housing professional to join our Neighbourhood Manager team. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.

Responsibilities

Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.

If you are passionate about housing, safety, and community wellbeing, we encourage you to apply.

What you'll achieve

You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy.

What you'll bring

Essential skills

• Strong background in housing and tenancy management, with a solid understanding of housing legislation and regulatory requirements.
• A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.
• Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
• A full UK driving licence, along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
• Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment

Desirable skills

• Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management.

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.