Neighbourhood Manager

Peabody; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

30 days annual leave

Flexible benefits scheme

Pension contribution 10%

Job summary

Peabody is seeking a passionate Neighbourhood Manager to lead a geographical patch, delivering high-quality housing and neighbourhood services while building strong relationships with residents.

You will work autonomously, manage lettings, complaints, inspections and safety concerns, and develop local Neighbourhood Plans. This on-site role supports communities across London with a customer-focused approach and data-driven service improvements.

Qualifications

• Experience within housing management or neighbourhood management.
• Strong knowledge of tenancy management and customer service delivery.
• Excellent communication skills and ability to influence stakeholders.
• Ability to analyse data, identify trends and improve services.
• Strong organisational skills with prioritisation of competing tasks.

Responsibilities

• Act as primary contact for residents and be the visible face of Peabody in your neighbourhoods.
• Manage housing management matters including complaints, lettings, mutual exchanges, succession and assignment requests.
• Conduct regular estate, scheme and property inspections to maintain high standards.
• Develop and deliver local Neighbourhood Plans to improve performance and outcomes.
• Work with internal teams and external partners to deliver joined-up services.
• Support community safety initiatives and address safeguarding concerns.
• Use data to identify trends, manage risks and drive service improvements.
• Manage local budgets and service charge expenditure to deliver value for money.

Skills

Housing management

Neighbourhood management

Customer service

Communication

Data analysis

Budget management

Organisation

Job description

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Vacancy Reference peabodygroup/TP/51030/1523

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday | 35 Hours Per Week | 9AM to 5PM

Working Hours:

35

Location:

London

Closing Date:

23/11/2026

Vacancy Category:

Social Housing

Service Area:

Operations North East London

Directorate:

Operations

Our Vacancy

Make a difference in communities across Peabody

We're looking for a passionate and proactive Neighbourhood Manager to become the face of Peabody in your local area, delivering outstanding services and building strong relationships with customers.

This is a highly visible and rewarding role where you'll take ownership of a geographical patch, working directly with residents, partners and colleagues to ensure our neighbourhoods remain safe, well-managed and places people are proud to call home.

What you'll be doing

As a Neighbourhood Manager, you'll be accountable for delivering excellent housing and neighbourhood services across your area. You'll work autonomously, building trusted relationships with residents and taking responsibility for the customer experience from start to finish. You’ll also:

• Act as the primary point of contact for residents and being the visible face of Peabody within your neighbourhoods.
• Managing a range of housing management matters including complaints, lettings, mutual exchanges, succession and assignment requests.
• Conducting regular estate, scheme and property inspections to maintain high standards and identify improvements.
• Developing and delivering local Neighbourhood Plans that improve performance, customer satisfaction and community outcomes.
• Working with internal specialist teams and external partners to resolve issues and deliver joined-up services.
• Supporting community safety initiatives and addressing anti-social behaviour and safeguarding concerns.
• Using customer insight and performance data to identify trends, manage risks and drive service improvements.
• Managing local budgets and service charge expenditure to deliver value for money.

About you

We're looking for someone who is passionate about delivering great customer service and creating positive outcomes for communities. You'll bring:

• Experience within housing management, neighbourhood management or a similar customer-focused housing role.
• Strong knowledge of tenancy management, neighbourhood services and customer service delivery.
• Excellent communication skills with the ability to build relationships and influence a wide range of stakeholders.
• Experience handling complex cases and making confident, balanced decisions.
• The ability to analyse data, identify trends and use insight to improve services.
• Strong organisational skills and the ability to effectively manage competing priorities.

About us

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

What we offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution

Please read before applying:

Peabody does not offer sponsorship to work in the UK.

This role is a Full- Time role, based 5 days on site, 1 Atkins Square, London, E8 1FA.

We reserve the right to close the advert early if we receive a high volume of suitable applications.

Our Assessment Process:

Our fair, inclusive and transparent recruitment process involves an on site interview on Thursday 3rd December, held at Atkins Square, E8 1FA