Neighbourhood Manager

Visual Geac; Forest of Dean; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in the Forest of Dean is seeking a Neighbourhood Manager to advocate for tenants and build supportive communities. The role emphasizes relationship building and addressing tenant needs efficiently. Ideal candidates will have experience in customer service and a commitment to community well-being.

Qualifications

• Experience in challenging customer-facing situations.
• Proven understanding of delivering statutory housing services.
• Ability to listen, learn, and act on feedback.

Responsibilities

• Act as a customer champion advocating for tenants.
• Build positive relationships and resolve issues.
• Work with external partners to address tenant needs.

Skills

Excellent communication

Diplomacy

Customer service resolution

Negotiation skills

Job description

Come make a real difference as one of our Neighbourhood Managers!

Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, youll play a starring role in making this a reality for thousands of people living in our communities.

The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, youll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need.

Youll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive.

Spending your days out and about in our communities, youll be highly visible and the first point of contact for the tenants in your patch. Youll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home.

It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation.

What youll bring to the team

Youll be a true advocate for our tenants building positive relationships and taking ownership of the issues and queries they raise with you. Youll work with the team and external partners to make sure these are resolved, and keeping tenants updated.

Youll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, youll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants.

What we are looking for

• A customer champion that will fight to get our tenants the support that they need.
• Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.
• Proven understanding and experience in delivering statutory housing services or similar services.
• The ability to listen and learn but most importantly to act on what youre hearing.
  
  

About The Team

The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether its working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support doing the right thing for our tenants is at the heart of everything this team does.

Weve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, weve started to reshape the team to enable us to provide truly localised neighbourhood housing services.

Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them!

We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods.

This means we have some great new roles to advertise over the next few weeks.

So, if youre looking to make a real difference in your community and want to be part of a great team get in touch!

More about us

Trust isnt a tagline its everything. Its how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.

Its also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.

We want our tenants to know that were here, we care and make them feel at home from the moment they step through the door. Its not just about having a home its about finding a place to build a life and feel safe while doing so.

And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. Well help you develop and grow, in a place where youll find like-minded people and you can truly be yourself.

Warm, safe, affordable homes are about more than bricks and mortar. Its a feeling of community, securing and belonging. So, whether youre a tenant living in one of our homes or a member of the team when you join the Two Rivers community, youll always feel like Youre Home Now.

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