Neighbourhood Housing & Tenancy Advisor

Hmsworks; Warrington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave entitlement

Maternity/Paternity pay

Pension scheme

Lease car scheme

Learning opportunities

Flexible working

Health & wellbeing

Public transport access

Job summary

Hmsworks is seeking an experienced Neighbourhood Housing Officer to manage tenancy and estate services in Warrington. You will be the frontline contact for residents, delivering advice, tenancy support, and case management across a designated portfolio.

You will handle ASB, tenancy breaches and estate issues, coordinating with partner agencies to sustain tenancies and improve neighbourhoods. A driving licence is required to visit properties and attend community meetings.

Qualifications

• Experience delivering housing management, tenancy management or neighbourhood services within a social housing or customer-focused environment.
• Knowledge of housing legislation, tenancy management and safeguarding responsibilities.
• Experience managing ASB, tenancy breaches and other housing-related casework, with the ability to make balanced decisions and resolve issues effectively.
• Strong communication and relationship-building skills, with experience working collaboratively with residents, colleagues and partner agencies.
• Ability to support tenancy sustainment, engage with customers who may have additional support needs, and deliver positive outcomes.
• Confident managing a varied caseload, maintaining accurate records and using IT systems effectively.
• Proactive, organised and customer-focused, with a commitment to improving neighbourhoods and delivering excellent service.
• Full UK driving licence, access to a vehicle for business use with relevant insurance.

Responsibilities

• Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
• Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
• Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
• Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
• Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
• Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
• Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
• Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
• Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
• Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
• Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
• Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.

Skills

Housing management

Tenancy management

Neighbourhood services

Stakeholder relations

Job description

Hmsworks is seeking an experienced Neighbourhood Housing Officer to manage tenancy and estate services in Warrington. You will be the frontline contact for residents, delivering advice, tenancy support, and case management across a designated portfolio.

You will handle ASB, tenancy breaches and estate issues, coordinating with partner agencies to sustain tenancies and improve neighbourhoods. A driving licence is required to visit properties and attend community meetings.