Neighbourhood Housing Officer - Lambeth - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Neighbourhood Housing Officer to join their dynamic team in South London. This role involves engaging with tenants and leaseholders, managing anti-social behaviour, and ensuring the upkeep of neighbourhoods through regular inspections and audits. You'll work closely with residents and external agencies to enhance service delivery and support vulnerable individuals in sustaining their tenancies. If you have a passion for community engagement and housing management, this opportunity offers a chance to make a real difference in people's lives while working in a collaborative environment.

Qualifications

• Experience in managing tenant inquiries and anti-social behaviour.
• Ability to conduct estate inspections and manage tenancy changes.

Responsibilities

• Handle tenant inquiries and manage low-level anti-social behaviour.
• Conduct regular estate inspections and support vulnerable residents.

Skills

Tenant and leaseholder communication

Anti-social behaviour management

Tenancy audits

Legal action knowledge

Stakeholder engagement

Safeguarding awareness

Education

Relevant housing qualification

Experience in social housing

Tools

Communication tools (phone, email)

Reporting software

Job description

iPeople SC Solutions is recruiting for a Neighbourhood Housing Officer to work for our client based in Lambeth, Greater London.

Our client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months.

Duties and responsibilities

• To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• To manage low-level anti-social behaviour (ASB) in the neighbourhood, ensuring that incidents of ASB are resolved quickly and efficiently.
• To deal with tenancy breaches and take appropriate action where necessary.
• To carry out regular estate inspections, ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
• Work with residents and other departments to identify estate improvements in the neighbourhoods.
• To undertake tenancy audits and, where necessary, take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
• To manage tenancy changes to include assignments, successions, name changes, etc.
• To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
• Communicate effectively with colleagues to support service delivery using a range of methods, including in person, by telephone, via electronic communication etc.
• To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
• To ensure that Safeguarding is observed whilst carrying out your duties.
• To provide periodic reports, which may include basic statistical information.
• To be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
• To be able to work alone, visiting residents in their homes while observing the organisation’s lone working procedures.
• To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
• Identify opportunities for service improvements and make recommendations where appropriate.

If you are interested in this position, please apply with your CV.