Neighbourhood Housing Officer - Colindale - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Neighbourhood Housing Officer in North West London, where you will play a crucial role in managing tenant relationships and ensuring community standards. This exciting position involves handling tenant enquiries, managing anti-social behaviour, and conducting estate inspections. You will work collaboratively with residents and external agencies to enhance service delivery and improve neighbourhoods. If you are passionate about community support and have a keen eye for detail, this role offers a fantastic opportunity to make a positive impact in the housing sector. Apply now to be part of a rewarding journey in transforming lives and neighbourhoods!

Qualifications

• Experience in housing management and dealing with tenant issues.
• Strong communication skills and ability to manage anti-social behaviour.

Responsibilities

• Manage tenant enquiries and resolve anti-social behaviour efficiently.
• Conduct estate inspections and support vulnerable residents.

Skills

Tenant and leaseholder communication

Anti-social behaviour management

Tenancy audits

Estate inspections

Legal action knowledge

Support for vulnerable residents

Effective communication

Service improvement identification

Education

Relevant experience in housing management

Job description

Neighbourhood Housing Officer – Colindale

iPeople SC Solutions is currently recruiting for three Neighbourhood Housing Officers to start in this busy team based in North West London. The roles are for a minimum of 3 months up to 12 months.

Duties and responsibilities:

• To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently.
• To deal with tenancy breaches and take appropriate action where necessary.
• To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
• Work with residents and other departments to identify estate improvements in the neighbourhoods.
• To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
• To manage tenancy changes to include assignments, successions, name changes, etc.
• To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
• Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication, etc.
• To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
• To ensure that Safeguarding is observed whilst carrying out your duties.
• To provide periodic reports which may include basic statistical information.
• To be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
• To be able to work alone; visiting residents in their home while observing the organisation's lone working procedures.
• To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
• Identify opportunities for service improvements and make recommendations where appropriate.

If you are interested in this position, please apply with your CV.