Neighbourhood Housing Officer

Disabled Workers Co-operative; Witney; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une association de logement recherche un Neighbourhood Housing Officer pour rejoindre une équipe dynamique à Witney. Vous serez responsable de la gestion des propriétés et du service client pour une variété de logements, avec une attention particulière à la qualité de service et au soutien des résidents. Ce rôle exige une connaissance approfondie du droit du logement et des compétences exemplaires en résolution de problèmes.

Qualifications

• Connaissance spécialisée et expérience récente dans la gestion du logement.
• Permis de conduire valide et utilisation d'un véhicule requis.
• DBS check nécessaire pour le candidat retenu.

Responsibilities

• Assurer une gestion complète des propriétés pour un groupe de clients.
• Gérer les demandes de soutien aux locataires et les comportements anti-sociaux.
• Surveiller l'entretien des espaces communs et la gestion des nouvelles locations.

Skills

Gestion du logement et voisinage

Service client

Compétences en résolution de problèmes

Compétences en communication

Utilisation des systèmes informatiques

Job description

Neighbourhood Housing Officer (viewed17 times)

CompanyName: Cottsway Housing Association

JobLocation: Witney

JobStatus: Full Time

JobDescription :

We are looking for an experienced housing professional to join our busy team at Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of an established dedicated team of Neighbourhood Housing Officers.
You will work in a mobile way, combining both home and office-based working alongside meeting customers in person to provide a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties. These will include rented general needs, independent living, shared ownership, and leasehold properties.

You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers.
What we are looking for:
• To be successful you will have specialist knowledge and recent experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management.

• Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations.

• Resilience and able to manage conflicting priorities and a busy workload to a high standard.

• Proven problem solving and decision-making skills.

• Experience of using IT systems to record and analyse data.

• A full driving licence with use of a vehicle is essential.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

Job Requirements/
Application Instructions:
For an informal chat about the position please call Ali Owens, Tenancy & Neighbourhood Housing Manager, on 07583 675872. To apply please follow the link below:https://www.jobtrain.co.uk/cottsway/vacancies.aspx

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The Disabled Workers Co-operative Ltd. Reg No. 4418227