Neighbourhood Housing Officer

hays-gcj-v4-pd-online; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an experienced Neighbourhood Housing Officer in Liverpool for a temp-to-perm position. This hybrid role requires managing housing and tenancy services while maintaining strong relationships with tenants and external partners. Candidates should have relevant experience, driving licence, and the ability to handle complex housing situations.

Benefits

Mileage reimbursement

Qualifications

• Proven experience delivering a housing & tenancy management service.
• Experience managing nuisance and ASB cases.
• Driving licence with access to own vehicle.

Responsibilities

• Manage a caseload of low/medium level ASB and tenancy breaches.
• Carry out visits including viewings and tenancy audits.
• Respond to enquiries and complaints from customers and local MPs.

Skills

Communication

Interpersonal skills

Understanding of housing legislation

Job description

Social network you want to login/join with:

Neighbourhood Housing Officer, Liverpool

col-narrow-left

Client:

Location:

Liverpool, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

608145850fdb

Job Views:

8

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

We have an exciting opportunity to recruit an experienced Neighbourhood Housing Officer in Liverpool on a temp to perm basis after a minimum of 12 weeks, paying up to £23 per hour. This is a hybrid role with mileage reimbursement.

The successful candidate will be a key contact for customers and colleagues in your area, and will be responsible for delivering a range of housing & tenancy management services across a designated patch, including managing your own caseload of low/medium level ASB/tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.

Key responsibilities include:

• Carrying out a range of visits including viewings, new tenancy visits and reviews, tenancy audits, exchange inspections and attending evictions
• Dealing with abandonments, relationship breakdowns, assignments, unauthorised occupations including subletting, tenancy fraud and failures to allow access
• Managing your own caseload of ASB & tenancy breach cases including hate crime, domestic violence and safeguarding
• Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions & signposting to external services to support tenancy sustainment
• Represent the group at meetings where appropriate and establish strong working relationships with key external partners and stakeholders
• Prepare and serve notices for breaches of tenancy conditions
• Respond to enquiries and complaints from customers and local MPs within agreed timescales

What you'll need to succeed

• Proven experience delivering a housing & tenancy management service with a knowledge & understanding of housing legislation and sector best practice
• Experience of managing nuisance and ASB cases
• Strong communication & interpersonal skills with the ability to manage professional relationships with tenants including challenging noncompliance and low to medium support needs
• Driving licence with access to own vehicle