Neighbourhood Housing Officer

Rochdale Boroughwide Housing; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rochdale Boroughwide Housing is seeking a passionate Neighbourhood Housing Officer to manage neighbourhood services across Rochdale. This role requires a proactive individual with significant experience in social housing, excellent communication skills, and the ability to develop strong partnerships. You will engage with the community to ensure high levels of customer satisfaction and sustainability while enjoying comprehensive employee benefits including holiday entitlement and healthcare support.

Benefits

SMART working arrangements

30 days holiday plus bank holidays

Defined contribution pension scheme

Healthcare cash plan

Employment Assistance Programme

Qualifications

• Significant experience within social housing and high-quality housing management.
• Experience of effective partnership working to deliver positive community outcomes.
• Ability to manage workloads and meet deadlines with flexible arrangements.

Responsibilities

• Manage a neighbourhood patch across Rochdale to deliver a pro-active service.
• Engage and empathise with customers to promote sustainability and satisfaction.
• Build and maintain partnerships with customers, colleagues, and agencies.

Skills

Networking

Communication

Customer engagement

IT skills

Partnership building

Education

Experience in social housing

Full UK driving licence

Tools

Office 365

Job description

Permanent - 36.25 Hours

Are you an experienced Neighbourhood Housing Officer with the ability to develop sustainable tenancies and deliver positive outcomes for the benefits of the community?

RBH has a fantastic opportunity for a well-organised individuals who have the ability to manage a neighbourhood patch across the borough of Rochdale, delivering a pro-active service that promotes sustainability and high levels of customer satisfaction. You will have a flexible approach, be able to self-manage and look for innovative solutions. The ability to engage and empathise with customers is a must.

With strong networking and communication skills you will be the front face of RBH in the community.

Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be passionate, aiming to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build and maintain strong and effective partnerships with customers, colleagues and partner agencies.

Who are we looking for?

We are looking for someone who:

• Ideally has significant experience within social housing delivering high quality housing management and/or lettings services within a community.
• Has the ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies.
• Has excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accurate standard.
• Has the ability to identify risks and opportunities and be able to react to these quickly and appropriately.
• Has the ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements.
• Has experience of effective partnership working to deliver positive outcomes for the benefit of the community.
• Has a full UK driving licence and have access to a vehicle.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
• Ability to purchase up to an additional 5 days leave per year
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.