Neighbourhood Housing Lead - South West London (Various) - 6782

CIH International Housing Group; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading housing organization is seeking a Neighbourhood Housing Lead for South West London to enhance service delivery for residents. The role involves managing relationships across multiple locations, ensuring resident satisfaction, and supporting the Housing Management team. Candidates should have a proven track record in communication and problem-solving, with a commitment to excellent service.

Benefits

Comprehensive benefits package

Holiday entitlement

Pension scheme

Life assurance

Qualifications

• Proven track record of building relationships with residents.
• Ability to problem-solve with determination.
• Excellent time management skills.

Responsibilities

• Manage relationships with residents across various patches.
• Support the Housing Management team to improve resident satisfaction.
• Handle complex workloads and meet deadlines.

Skills

Relationship Building

Effective Communication

Problem Solving

Time Management

Stakeholder Management

Education

Experience in a similar role

Job description

Job Title

Neighbourhood Housing Lead - South West London

Contract Type

Permanent

Hours

Full time, 35 hours per week

Persona

Agile 1-2 days office attendance. Additional patch attendance required

Patch Location

South West London - various locations including Croydon, Wandsworth, Lambeth, and Southwark. Specific patch locations will be confirmed on appointment.

Reporting Office

West Ham Lane, Stratford, London, E15 4PH or Garratt Lane, SW18 4SN

Salary

£35,951 - £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if criteria met)

Closing date for applications

4th July 2025 at 11pm

Interviews

Will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply.

Role Profile

Supporting the Housing Management team to deliver reliable, consistent service for residents, improving satisfaction, building trust, and ensuring residents are happy in their homes. The role involves managing relationships with residents across patches designed to align with local authority areas, covering around 500-600 homes.

Candidate Requirements

• Proven track record of building relationships and effective communication with colleagues and residents.
• Ability to problem-solve, with grit and determination, and a can-do attitude.
• Willingness to challenge the business to achieve the best outcomes for residents.
• Excellent time management skills to handle complex workloads and meet deadlines.
• Stakeholder management skills and ability to engage with diverse customer bases.
• Experience in a similar role.
• Valid license and access to a car for work use.

Additional Information

Our customers are our priority, and commitment to excellent service is vital. Some travel between offices may be required, with expenses covered. ECU allowance paid per policy.

Our Values and Commitments

We emphasize our organizational values, support for employee development, and commitments to inclusion, environmental responsibility, and community impact. We offer a comprehensive benefits package, including holiday entitlement, pension scheme, life assurance, and more.