Neighbourhood Coach - Cheltenham

Bromford; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bromford is seeking a neighbourhood coach to manage a patch of homes in Cheltenham. This full-time, 12-month role involves tenant management, customer support, and building community relationships. Ideal candidates will possess strong communication skills and relevant experience in housing management. Join us to make a meaningful impact in our community!

Qualifications

• Experience in a customer-facing role, ideally in housing management.
• Strong communication and relationship-building skills.
• Capacity to coach and support vulnerable customers.

Responsibilities

• Manage day-to-day tenancy tasks including sign-ups and addressing anti-social behaviour.
• Build positive relationships within the community.
• Allocate empty homes and manage customer expectations on repairs.

Skills

Communication

Resilience

Relationship Building

Negotiation

Coaching

Job description

Contract: 12-Month Fixed-Term Contract

Workstyle: Roaming

Hours: 37.5 per week

Other requirements: Full driving licence and access to a vehicle

About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities: Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalate property maintenance issues.

What We're Looking For: To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is full-time, for 12-months, and subject to an enhanced DBS check. You'll manage a patch of homes in the Cheltenham and surrounding areas. Regular home working is available.

You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Wednesday 2 July 2025. Interviews will be taking place at our Shannon Way office, Tewkesbury.