Neighbourhood Coach - Birmingham, West Midlands County

Bromford; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job description

If you are passionate about helping people and have the skills to guide customers to better manage their homes, and you would like to work for an organisation voted as a Great Place to Work - we want you at Bromford.

As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.

To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations.

This role is permanent, full time and subject to an enhanced DBS check. You'll manage a patch around the Birmingham (B31) area with travel to and from surrounding areas required. Regular home working is available.

You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Has access to a vehicle and a full driving licence

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date is Tuesday 23 April with interviews taking place Monday 5 May 2025 in Wolverhampton.