NEC Service Manager

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; Hybrid; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension up to 12%

Wellbeing days

Life assurance 4x pensionable salary

Health/dental options

Retail savings scheme

Online GP and cycle to work

Job summary

Yorkshire Water invites applications for an NEC Service Manager to join the Commercial team at Yorkshire Water, based in Leeds with hybrid working. The role focuses on managing the Wastewater Services Agreement (WwSA) under NEC4, driving efficiency, governance and value.

You will lead contract administration, manage compensation events, build strong relationships with contractors and stakeholders, and ensure compliance with contract terms while supporting performance improvements.

Qualifications

• Experience in water or wastewater sectors or utilities.
• Proven track record of delivering performance and cost control.
• Strong programme, project or contract management experience.
• Holds or is working towards NEC contract management qualification.
• Knowledge of wastewater networks and repair methods is advantageous.

Responsibilities

• Lead administration of the Wastewater Services Agreement (WwSA) under NEC4 Term Service Contract.
• Maintain compliance with contractual obligations and manage compensation events.
• Build collaborative relationships with contractors and stakeholders.
• Organise and chair meetings on early warnings and compensation events.
• Provide assurance on contract adherence and develop assurance plans.
• Resolve contractual disagreements with guidance from Legal and Commercial teams.
• Manage end-to-end contract administration and communications.
• Advise Wastewater colleagues on using WwSA to improve efficiency and cost control.
• Engage with Vendor Management to review contractor payments.

Skills

Water/wastewater experience

Contract management

Stakeholder management

Governance/compliance

NEC qualification (or progress)

Relationship building

Problem-solving

Independent working

KPIs & performance management

Job description

NEC Service Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£50,663 - £63,329)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the NEC Service Manager progression plan
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will be based at Leeds Valley Park with hybrid working in place (1-2 office days per week)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a NEC Service Manager to join the Commercial team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Commercial team are a key part of how we plan to meet the changing expectations of customers and regulators.

Join Yorkshire Water as a Service Manager for the Wastewater Services Agreement (WwSA) and play a pivotal role in delivering a high-performing, collaborative contract environment. Acting as the named Service Manager under an NEC4 Term Service Contract, you'll take ownership of contract administration, ensuring both Yorkshire Water and its contractors meet their obligations while driving efficiency and value. You'll work closely with a range of stakeholders to assess and manage compensation events, using data-driven insights to support fair and effective decision-making. This is a fantastic opportunity to combine commercial expertise, relationship management, and operational insight to influence performance and make a tangible impact on service delivery.

Where you fit in:

• Lead the effective administration of the Wastewater Services Agreement (WwSA) in line with NEC4 Term Service Contract (Option A), ensuring timely responses to early warning notices and compensation events and maintaining full compliance with contractual obligations.
• Build and strengthen collaborative relationships with contractors, adopting a proactive, solutions-focused approach to resolve challenges and drive positive outcomes.
• Organise, chair, and facilitate meetings relating to early warning notices and compensation events, ensuring clear communication and timely decision-making.
• Provide robust assurance that all parties are operating in line with contractual requirements by reviewing documentation and evidence and developing assurance plans in partnership with Commercial Investment & Vendor Management.
• Manage contractual disagreements by seeking guidance from Commercial Services and Legal teams and initiating formal dispute resolution processes where required.
• Deliver end-to-end contract administration activities, including issuing and managing formal communications through the designated contract management system.
• Act as a trusted advisor to Wastewater colleagues, offering expert guidance on how to utilise the WwSA to enhance operational efficiency and control costs.
• Work collaboratively with the CFS Vendor Management Team and Commercial Services to review contractor payment applications, ensuring all costs are accurate, justified, and compliant with contract terms.
• Engage regularly with contractors to discuss matters relating to the successful delivery and ongoing optimisation of the WwSA.

What skills & qualifications you will need:

• Demonstrated experience within the water or wastewater sector, or across wider utilities, process, or manufacturing industries, bringing transferable operational and commercial expertise.
• Proven track record of delivering sustainable performance against challenging business targets, driving continuous improvement and measurable outcomes.
• Strong programme, project, or contract management experience, ideally within a regulated environment, with a clear understanding of governance and compliance requirements.
• Holds, or is working towards, a relevant contract management qualification (e.g. NEC), with a commitment to professional development.
• Knowledge of wastewater network operations, including common failures and repair methodologies, is advantageous.
• The ability to build and maintain strong, collaborative relationships with a wide range of internal and external stakeholders.
• To bring energy, resilience, and a results-driven mindset, with a clear focus on achieving and sustaining high performance.
• Communicates confidently and effectively, both verbally and in writing, adapting style to suit different audiences.
• Applies strong problem-solving skills to resolve issues, mediate challenges, and drive practical solutions.
• Works independently with confidence, taking initiative and ownership to deliver results.
• Effectively manages contract partners, using KPIs and performance measures to drive accountability, improvement, and value.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

The closing date for this advert is 30th October 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.