NEC Project Manager (Service contract)

Yorkshire Water; Bradford; Hybrid; GBP 48,000 - 59,000; Full time

Job summary

Yorkshire Water is looking for a motivated NEC Project Manager to join their Customer Field Services Team in Bradford. In this permanent role, you will oversee the Wastewater Services Agreement, ensuring both client and contractor obligations are met. The position offers a competitive salary, development opportunities, and a strong benefits package to support your well-being and career growth.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Gym membership discounts

Qualifications

• Experience with NEC contracts in the water industry.
• Understanding of contractual obligations and compensation events.
• Ability to coach and support team members.

Responsibilities

• Fulfil duties required under the NEC4 Term Service Contract.
• Administer the Wastewater Services Agreement ensuring compliance.
• Build relationships with clients and contractors to manage the contract.

Skills

Contract management

Communication

Collaboration

Problem-solving

Education

NEC contract management qualification

Programme/project management experience

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a salary from £48,597 to £58,131 depending on experience.
• Annual incentive related bonus. (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the NEC Project Manager progression plan.
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location : We have an opportunity for a NEC Project Manger to join our Customer Field Services Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? The role is a flexible hybrid arrangement, but your base location will be at our Head Office in Bradford. You will be expected to attend meetings in person as and when required.

Work type: Permanent. Our assets are operational 24 hours a day, 365 days a year. The role is working 37 hours per week Monday to Fridaywithin a window of 8am to 6pm.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

In April 2025 we will be implementing a new Wastewater Services Agreement (WwSA) which is designed to help support delivery of several of our key AMP8 Performance Commitments, including those relating to both sewer flooding and pollution.

The NEC Project Manager will oversee the Wastewater Services Agreement (WwSA), which is an NEC4 Term Service Contract. The primary responsibility of the role is to ensure that both the Client (YW) and the Contractor meet their contractual obligations. This role directly supports the YW Strategy of ‘A thriving Yorkshire; Right for customers; Right for the environment’.

Where you fit in:

As a NEC Project Manager, you will:

• Fulfil all duties required of the Service Manager under the NEC4 Term Service Contract.
• Ensure compliance with contractual obligations by both the Client and the Contractor.
• Administer the WwSA in line with the requirements of an NEC4 Term Service Contract (Option A), including responding to early warning notices and compensation events within the period for reply.
• Take all necessary actions to ensure YW is compliant with its obligations under the terms of the WwSA.
• Build relationships and adopt a collaborative approach to the management of the WwSA, seeking to resolve issues between YW and the Contractor amicably.
• Organise and lead meetings relating to early warning notices and compensation events.
• Provide assurance that all parties are working in accordance with the contract by requesting and reviewing documentation/evidence and agreeing on an assurance plan (in conjunction with the Commercial Investment & Vendor Manager).
• Work closely with stakeholders to collect and assess data for compensation events.
• Report to the Commercial Investment & Vendor Manager and escalate issues as needed.
• Provide coaching and support to other members of the CFS Vendor Management Team.
• Advise on the effective utilisation of the WwSA.
• Work closely with key stakeholders including Asset Planning (including Stantec), Commercial Services, CFS Operations, and the WwSA Service Partner.
• Contribute to the YW Strategic Pillar of ‘Improving asset health’ by ensuring proactive and reactive work on the wastewater network is completed in line with Wastewater Service Agreements (WwSA) requirements.
• Provide coaching and development of colleagues to create resilience and enable succession planning.
• Build and maintain strong relationships with both internal and external stakeholders to reduce silo working and achieve sustainable outperformance through knowledge sharing and innovation.
• Seek advice from others in the business (e.g., Commercial Services/Legal) and, where necessary, commence the contractual dispute resolution process.
• Undertake tasks required for the successful administration of the contract, including issuing, and receiving formal communications via the Client’s selected contract administration system.
• Provide guidance and advice to colleagues within Wastewater on how to utilise the WwSA to deliver strong, efficient operational performance and minimise cost.
• Work alongside the wider CFS Vendor Management Team and Commercial Services to review Contractor applications for payment to ensure all costs claimed are valid under the terms of the WwSA.
• Hold meetings with the Contractor to discuss any matters pertaining to the successful operation of the WwSA.

What skills, experience & qualifications you will need:

• Experience of working with NEC contracts, particularly within the water industry.
• Strong understanding of contractual obligations and compensation event assessment.
• Excellent communication and collaboration skills to work effectively with stakeholders at different levels of seniority.
• Proven ability to coach and support team members.
• Strong problem-solving skills and the ability to escalate issues appropriately.
• Knowledge of wastewater network operations, common failures, and repair methods would be desirable.
• Demonstrates relentless drive, energy, and determination to deliver sustainable outperformance for Yorkshire Water.
• Strong communicator, both written and verbally.
• Effective problem-solving skills to resolve and mediate issues.
• Comfortable working independently and taking the initiative.
• Effective management of contract partners, including the reviewing and use of KPIs to drive performance.

You would also benefit from having:

• A relevant contract management qualification (e.g., NEC) would be desirable.
• Programme/project/contract management experience, preferably gained within a regulated environment.
• Knowledge of wastewater network operations, common failures, and repair methods would be desirable.
• Experience of driving sustainable performance against challenging business targets.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process, or manufacturing industry sectors.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in managing contracts and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If you have any questions about the role, please contact Mark Thompson ([e-mail]).

Closing Date: 15th July

Interviews: TBC

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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