Ndis Support Coordinator/Psychosocial Recovery Coach (Remote)

Melbourne, Australia | Posted on 26 / 11 / 2024

Avenues Australia specialises in navigation and administration services to consumers of human services. We primarily support people accessing NDIS disability and mental health services to chart a path forward as defined by the individual. We act as our client’s primary NDIS Service Provider, helping them activate and connect to the right services so they can achieve their identified goals. We provide sustainable and quality services that meet the needs of people with all disability types and complex needs. By helping Participants navigate the NDIS system and increase their social, economic and cultural participation, we support them to reach their full potential and live as independently as possible.

Job Description

Overview

Avenues Australia is a for-purpose organisation founded in 2020 committed to enhancing the coordination, management, and administration of health and social services for individuals living with complex health conditions, disabilities, long-term mental health conditions and social circumstances. Our navigational services address the fragmented nature of available health and social services by providing individualised assessments, service planning, case management, coaching, coordination and financial administration of appropriate support services.

Through our Mental Health and Psychosocial, Disability and Aged-Care services, we leverage system navigators to ensure our clients receive the right services at the right time and at the right place in a trauma informed, client-directed, collaborative and safe manner.

Support Coordinator / Recovery Coach

The NDIS Support Coordinator / Recovery Coach is a dynamic hybrid role working both as a Support Coordinator and Recovery Coach.

A Support Coordinator will be able to build a sound understanding of the complexity of the disability and community sectors within the context of the NDIS quickly, as well as knowledge of various services and supports in relevant fields to make good recommendations to our NDIS clients to better meet their individual needs. As a Support Coordinator, you will support our clients and informal support system in their day-to-day lives, with a proactive and outcome-led approach to help them build capacity, chart a path to independence and acquire new skills and coping strategies.

A Recovery Coach assists NDIS participants with Psychosocial disability to build capacity and resilience through strong and respectful relationships to live a full and contributing life. This support is designed to maintain engagement through periods of increased support needs due to the episodic nature of mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.

Responsibilities

• Support clients and carers to understand their NDIS plan, goals and objectives.
• Support clients to develop, implement, monitor a support approach and / or adjust a personal recovery plan.
• Build a recovery-enabling relationship based on hope.
• Working closely with clients to identify their needs, personalise support and ensure they are receiving appropriate services.
• Promoting and fostering independent decision-making, including choice and control.
• Coordinating and liaising with service providers, reviewing goals and jointly determining new ones with the client.
• Identify early indications of functional decline or safeguarding risks, designing an appropriate support approach and linking the person with appropriate allied health services.
• Work collaboratively with allied health service providers to identify and mitigate key risks.
• Request, scrutinise, and interpret functional capacity assessments from relevant allied health practitioners.
• Work collaboratively with other community service providers to support community and economic participation.
• Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals.
• Resolve any crisis by linking participants with the appropriate services.

Qualifications and Experience

• A minimum of a Certificate 4 in Mental Health or Community Services or equivalent training or be working towards this qualification.
• Minimum two years’ experience in the NDIS or health industry or similar roles.
• Current First Aid and Mental Health First Aid credentials.
• Current Victorian Driver’s License and ability to undertake travel within the Melbourne Metro as required.