NCMP Coordinator

Maximus; England; Remote; GBP 23,000 - 32,000; Full time

Job summary

Maximus is hiring to support the National Child Measurement Programme. You will contact families who received the NCMP letter, discuss results, and encourage them to access free health services. You’ll link families to local community support and document interactions in the CRM.

Strong communication and empathy are essential to help families navigate options. You will work in a role focused on motivation, listening, and challenging situations with sensitivity, contributing to childhood obesity

Qualifications

• Level 4 in office admin or equivalent.
• Experience in a public health environment.
• Experience in a customer facing role.
• Experience with data management systems and IT.
• Experience working remotely and communicating with teams.
• Fluent, clear English speaking and good data handling.

Responsibilities

• Call families who receive the NCMP letter and discuss next steps.
• Encourage uptake of free healthy lifestyle services for families.
• Provide sensitive conversations about weight and wellbeing.
• Introduce local services and book into the system with confirmations.
• Update CRM and manage family profiles and NCMP data.
• Engage with local partners and support asset mapping.

Skills

Public health experience

Customer service

Data management

IT literacy

Microsoft Office

Communication

English fluency

Behaviour change understanding

Education

Level 4 in office admin

Tools

Data management system

IT systems

Microsoft Office

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP). This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes.

You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals.

You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services.

Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family.

You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity.

In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity.

Specific Accountabilities

1. Call families who receive an above healthy weight NCMP letter
2. Discuss how they feel about receiving the letter
3. Have sensitive and perhaps tough conversations with parents regarding their child’s weight
4. Discuss the support available in the local community and talk through the services we provide
5. If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families
6. Update system with communications with families
7. Manage family profiles on the CRM
8. Manage the NCMP data
9. Understand the community support available for families
10. Support the delivery team on asset mapping of local services
11. Meet with local partners and stakeholders to update on our services
12. Any other requirements for the business

Qualifications & Experience

• Level 4 in office admin, diploma in office admin or equivalent
• Experience of working in a public health environment
• Experience of working in a customer facing role
• Experience and competence in using a data management system
• Experience of using IT systems
• Experience of inputting and processing data
• Experience of managing customer concerns or issues
• Experience of working remotely
• Experience in communicating information with other teams
• An understanding of the stages of behaviour change
• IT literate especially excellent working knowledge of Microsoft Office
• Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team
• Fluent and clear in English speaking
• Excellent data processing and data management system skills
• Confident, self motivated, passionate, flexible and adaptable
• Good attention to detail
• Able to respond positively to new situations
• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.
• Ability to reflect and appraise own performance and that of others

A personable, non-judgemental and sensitive approach to communicating with the public.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.