Navy Command - MCTA Information Support Officer

UK Ministry of Defence; Portsmouth; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a dedicated team at the Ministry of Defence in Portsmouth, focusing on delivering exceptional customer service and information support. This role involves maintaining accurate records, assisting colleagues, and providing guidance on digital tools. Enjoy a supportive work environment with opportunities for professional development and a strong commitment to work-life balance.

Benefits

25 days paid annual leave

Personal & professional development

Flexible working options

Civil Service pension with employer contribution

Access to confidential support service

Qualifications

• Strong organisational skills and attention to detail required.
• Ability to work in a fast-paced environment and multi-task.
• Good written and verbal communication skills.

Responsibilities

• Assist in providing information support to the unit.
• Maintain electronic records according to MOD policy.
• Provide guidance on SharePoint and Microsoft 365.

Skills

Organisational Skills

Attention to Detail

Communication

Digital Literacy

Tools

MS Outlook

MS Excel

MS Word

SharePoint

Job description

Portsmouth, South East England, PO1 3NH

Job Summary

Do you have a passion for delivering excellent customer service? Are you passionate about information and keeping accurate records? We need you to assist in the provision of efficient and effective information support to Maritime Capability Trials and Assessment (MCTA)!

(MCTA) is Navy Command’s independent equipment capability assurance organisation. We are a diverse team who face a constantly evolving vista of work. Led by a Royal Navy Captain, supported by a mixture of Military and Civil Servants, MCTA provides an assortment of maritime services to deliver highly effective capability assurance to the maritime domain of the MoD.

We are located in Victory Building within Portsmouth Naval Base which offers excellent facilities including easy access to travel networks, onsite car parking, an outlook over the Portsmouth Historic Dockyard and is within walking distance to Gunwharf Quays and other local attractions. HM Naval Base Portsmouth is an operational support and maintenance base providing a home base for ships and their staff.

We are seeking a positive individual to join our hardworking team in providing customer service excellence.

This position is advertised at 37 hours per week.

Job Description

To support the Ihub Manager and Information Manager in the provision of information support to the unit, assisting colleagues and customers as required.

To provide guidance to staff on SharePoint and other Microsoft 365 capabilities.

To maintain electronic records iaw MOD Information Management Policy

To maintain, process and dispatch classified reports and assets iaw MOD Security Policy.

To use the procurement system to order consumables and equipment.

The Business Support team are based in Victory building within Portsmouth Naval Base where regular office attendance is required to deliver the outputs of this role.

To support the Ihub Manager and Information Manager in the provision of information support to the unit, assisting colleagues and customers as required.

To provide guidance to staff on SharePoint and other Microsoft 365 capabilities.

To maintain electronic records iaw MOD Information Management Policy

To maintain, process and dispatch classified reports and assets iaw MOD Security Policy.

To use the procurement system to order consumables and equipment.

The Business Support team are based in Victory building within Portsmouth Naval Base where regular office attendance is required to deliver the outputs of this role.

Person specification

This is a customer focused role and the successful applicant will need exceptionally strong organisational skills, be focused on attention to detail, self-motivated and able to achieve results using their own initiative. Candidates should be able to work well in a fast-paced environment and have an ability to multi-task along with a solid understanding of: MS Outlook, MS Excel, MS Word and SharePoint. Candidates should also have good written and verbal communication, numeracy and digital literacy.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Making Effective Decisions
• Communicating and Influencing
  
  

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Delivering at Pace
  
  

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference.

Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other Benefits For Navy Command Civil Servants Include

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5
  
  

years’ service.

• Personal & professional development
• Alternative working patterns for many roles
• Access to a confidential, professional support service
• Discount schemes.
• Bicycle / season ticket loans.
• Enhanced maternity, paternity, and adoption leave.
• Special paid leave to volunteer up to 6 days a year.
  
  

In Navy Command we believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.

An apprenticeship is a combined package of work and training. Through an apprenticeship you will gain professional knowledge, practical experience, and the broader skills required to up-skill you in your current role and pave the way for your future career. Most of the training will be ‘on-the-job’, with the remaining ‘off-the-job’ training often delivered by a training provider. This means minimal disruption and maximum impact.

Professional qualifications can be achieved through an apprenticeship and range from

Level 2 (equivalent to 5 GCSEs), Level 3 (equivalent to 2 A Levels), and Levels 4 -7, which can give you a foundation degree, a full Bachelor’s degree, or a Master’s degree.

Apprenticeships normally last between 12 months - 3 years, depending on the level of the apprenticeship.

Anyone can undertake an Apprenticeship and everyone, regardless of age, can benefit from developing their skills in an accredited way.

Successful candidates can discuss their development options with their manager when in post.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
  
  

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will be required to provide a statement of suitability. (250 Word count)

At sift, you will be assessed against your CV, Statement of suitability and the following:

• Delivering at Pace
• Managing a Quality Service
  
  

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At Interview, You Will Be Assessed Against The Following

• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing
  
  

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Mr Jack Hernandez
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [e-mail].