National Training & Engagement Manager

Costa Crociere S.p.A.; Southampton; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading cruise line in Southampton seeks a Training and Engagement Manager to shape training strategies and inspire travel agents. This full-time, permanent role includes extensive travel and requires experience in the travel/tourism sector, strong communication skills, and proficiency in training methodologies. Generous benefits include discounted cruising and wellbeing programs.

Benefits

Discounted cruising

Annual bonus

Generous leave

Private medical insurance

Pension scheme

Qualifications

• Proven experience in travel or tourism, preferably in sales or training.
• Strong presentation and communication skills.
• Experience with online learning platforms.

Responsibilities

• Develop and deliver a national multi-channel learning strategy.
• Create and maintain engaging training materials aligned with brand guidelines.
• Deliver training via webinars, live streams, e-learning, and in-person sessions.

Skills

Training and engagement

Presentation skills

Communication skills

Relationship building

Proficiency in Microsoft Office

Tools

Canva

PowerPoint

Photoshop

Job description

Join Princess Cruises, one of Carnival Corporation's iconic cruise brands, as our Training and Engagement Manager. This pivotal role involves leading the education and inspiration of travel agents across the UK to champion our brand. Based in Southampton with extensive travel across the UK, this is an exciting opportunity to shape national training strategy and drive engagement across multiple platforms. As the face and voice of Princess Cruises to the UK travel trade, you'll:

1. Develop and deliver a national multi-channel learning strategy
2. Create and maintain engaging training materials aligned with brand guidelines
3. Deliver training via webinars, live streams, e-learning, and in-person sessions
4. Collaborate with Sales Operations and other stakeholders to drive commercial performance, actively engaging with travel agents through social media, events, and familiarisation trips

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as CUK08. It is offered on a full-time permanent basis with a hybrid work model; however, the role will include extensive travel (25-50%).

Requirements include proven experience in the travel or tourism industry, ideally within sales or training, strong presentation and communication skills, experience with online learning platforms, proficiency in Microsoft Office and content creation tools (e.g., Canva, PowerPoint, Photoshop), and a full UK driving license with willingness to travel.

About You: A Catalyst for Change

We value diversity and are interested in candidates who:

• Have a passion for training and engagement
• Can build strong relationships with internal and external stakeholders
• Are proactive, adaptable, and resilient
• Possess leadership qualities and a collaborative mindset

Working with us is about more than a job; it's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits include discounted cruising, annual bonus, generous leave, employee networks, wellbeing programs, pension scheme, private medical insurance, life assurance, parental leave, employee shares, and schemes for sustainable travel options, among others.