National Park Centre Manager

Exmoor National Park; Dunster; In loco; GBP 34.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous annual leave

Local Government Pension Scheme

Paid sickness, parental and Compassion

Time off for dependants

Time off for medical appointments

Mental Health First Aiders and 24/7hel

Descrizione del lavoro

Exmoor National Park is seeking a National Park Centre Manager for its Dunster site. The role is 28 hours per week in summer with ad-hoc winter hours, overseeing operations, staff and retail, and delivering engaging visitor experiences.

You will lead exhibitions and activities, work with partners, and drive income opportunities while maintaining high health and safety standards. The position fits a seasonal pattern with flexibility across the year.

Competenze

• Experience managing a visitor centre or retail outlet with staff oversight.
• Experience marketing events and venues via traditional and social media.
• Experience working with external suppliers and activity providers.
• Knowledge of health and safety in a public environment and risk assessments.
• Numeracy and cash handling; till reconciliation experience.
• Knowledge of the Exmoor area.

Mansioni

• Oversee daily operations of the National Park Centre in Dunster.
• Manage staff rotas, performance and volunteers.
• Develop exhibitions, events and activities to engage visitors.
• Promote the Centre and grow income through retail and activities.
• Prepare sales, visitor and operational reports.
• Deliver talks for school and community groups.
• Respond to visitor enquiries and promote local events.

Conoscenze

Visitor centre management

Staff supervision

Event marketing

Cash handling

Risk assessments

Customer service

Descrizione del lavoro

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Dunster, Minehead

About Us

Exmoor National Park is a unique and beautiful part of the country. Our vision is that Exmoor remains a beautiful landscape, leading the response to climate change and nature recovery, a welcoming place for all, as well as a great place to live, work and do business.

We are now looking for a National Park Centre Manager to join us on a permanent, part-time basis, working 28 hours per week during the summer season and ad-hoc hours paid by timesheet during the winter season.

During the summer season, the Centre operates on a rota basis over 7 days per week, where one working day is 7 hours. The Centre is open 10.00am - 5.00pm, and staff are employed 15 minutes either side of the opening and closing times for preparation and close-down of the Centre, with a half-hour unpaid lunch break.

During the winter season, in November, the Centre is open for weekends only (10.00am - 3.00pm). From late February to the start of the summer season, we are open daily during half-term and then at weekends until the start of the summer season (both 10.00am - 3.00pm).

The summer season usually runs from late March or the start of the Easter holidays (whichever is earliest) to the end of the autumn half term in late October/early November.

The Benefits

• Salary of £33,673 - £37,563 per annum (pro rata)
• Generous annual leave plus bank holidays (pro rata)
• Local Government Pension Scheme
• Paid sickness, parental and compassionate leave, plus time off for dependants
• Time off to attend medical appointments
• Access to trained Mental Health First Aiders and a 24/7 confidential helpline

This is a rewarding opportunity for an experienced visitor services or retail manager with strong people leadership skills to join our dedicated organisation.

You’ll have the chance to help visitors connect more deeply with one of the UK’s most distinctive landscapes, bringing Exmoor’s wildlife, heritage and communities to life through engaging experiences, events and activities.

What’s more, with 28 hours per week during the summer season and lighter, ad-hoc hours during winter, the role offers valuable seasonal flexibility and more space in your year for the things you love.

The Role

As the National Park Centre Manager, you will oversee the running of our National Park Centre in Dunster, ensuring an engaging visitor experience while growing commercial activities.

Managing the Centre’s daily operations, facilities, staff and volunteers, you will ensure visitors receive a welcoming and informative service whilst overseeing retail activities, stock management, finances and health and safety.

You will also develop exhibitions, events and activities that encourage visitors to explore and appreciate Exmoor’s landscapes, wildlife and heritage. Working with local businesses and visitor attractions, you will also promote the Centre, increase visitor numbers and identify opportunities to generate income.

Additionally, You Will

• Recruit, train and supervise staff and volunteers
• Manage staff rotas and monitor performance
• Prepare sales, visitor and operational reports
• Deliver talks and activities for school and community groups
• Respond to visitor enquiries and promote local events

About You

• Experience of managing a visitor centre, retail outlet or similar, including staff and volunteer management and working with the public in a service capacity
• Experience of marketing events and promoting a venue/service via traditional and social media outlets
• Experience of working with external suppliers and activity providers
• Knowledge of Health and Safety relevant to a visitor/public environment, with experience of compiling risk assessments
• Numeracy skills and cash handling experience, with experience of operating a till and reconciling end-of-day takings
• Knowledge of the Exmoor area

The closing date for this role is 26th November 2026.

Interviews are planned for Friday 11th December 2026.

Other organisations may call this role Visitor Centre Manager, Visitor Services Manager, Visitor Experience Manager, Visitor Operations Manager, Visitor Attraction Manager, Visitor Centre Operations Manager, Tourist Information Centre Manager, or Visitor Engagement Manager.

Webrecruit and Exmoor National Park Authority are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work.