National Key Account Manager

Vp plc; Ashford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the rail sector seeks a customer account manager to enhance relationships and optimize business profitability. This role involves working closely with operations and finance teams to ensure exceptional service delivery and active management of customer queries. Ideal candidates will have experience in customer management, strong communication skills, and a proactive mindset, ready to contribute positively to a dynamic team environment.

Benefits

25 days annual leave + bank holidays

Company Car

Additional holiday purchase scheme

Free Tool Hire

Learning & Development opportunities

Discounts on various well-known brands

Gym discounts

Health Shield (discounted health care plan)

Qualifications

• Experience managing large national customers.
• Ability to present commercial arguments to senior stakeholders.
• Basic understanding of financial information and P&L.

Responsibilities

• Manage portfolio of customers to optimize revenues and profitability.
• Work with Hire Desk and Operations Teams for customer satisfaction.
• Review monthly sales reports to track performance and forecasts.

Skills

Customer relationship management

Communication

Data analysis

Proactive attitude

Tools

Excel

G42

Job description

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Job Introduction

Working with the National Accounts Manager, your main responsibility will be to manage your allocated portfolio of customers to optimise revenues and profitability in line with agreed KPI's, the relevant contracts and business standards.

You will work closely with the Hire Desk and Operations Teams to communicate customer requests, resolve issues and ensure maximum customer satisfaction, all whilst promoting the benefits of working with Torrent Trackside and the wider Vp group.

Key Responsibilities

• Work with the Hire Desk, Operations and Finance to ensure a high level of customer care, delivering the service offering to any relevant contracts and agreed SLA's.
• Meet agreed KPI targets.
• Communicate any customer concerns to the wider business and work to find solutions.
• Review and analyse the monthly sales report to track performance of regional revenues and maintain accurate forecasts and communicate future growth opportunities.
• Assist the National Accounts Manager in building a respectful 'one team' culture across all Teams.
• Develop relationships with customer representatives to maximise opportunity, retain existing business and increase revenue.
• Promote change positively and assist in embedding new concepts. .
• Actively manage queries and outstanding PO's to assist with the credit control team in keeping age debt to a minimum.
• Build and maintain positive and professional regional relationships with the customer throughout all levels of the business.
• When considered necessary or appropriate by the company you may be required to carry out any duties considered within your skill and competence to assist the smooth running of the business.

What We're Looking For

• Ability to evidence experience of managing and adding value to large national customers.
• Positive 'can do' attitude.
• Highly driven and self-motivated.
• Able to work on own initiative, be proactive and manage time efficiently.
• Skilled communicator with excellent presentation skills.
• A team player.
• Excellent relationship builder at all levels
• Excellent IT skills, including the ability to analyse data. Able to use Excel and G42.
• Has a basic understanding of financial information, importance of P&L and relationship between sales and costs.
• Experience of presenting commercial arguments formally to key senior external stakeholders
• Rail industry experience preferred
• Valid UK driving licence.

What We Can Offer You

• 25 days annual leave FTE + bank holidays
• Company Car
• Monday to Friday hours
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in housetraining available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

Torrent Trackside is a renowned specialist supplier of rail infrastructure portable plant and related trackside services. With our expertise and dedication, we provide comprehensive solutions to the rail industry, ensuring efficient and reliable operations.

As a leader in the field, Torrent Trackside understands the unique demands of the rail sector. We offer a wide range of portable plant equipment specifically designed for rail infrastructure projects, supporting the smooth and safe operation of railway tracks.

Our commitment to excellence extends beyond equipment supply. We also provide a range of trackside services, ensuring that our clients receive comprehensive support for their rail projects. From installation and maintenance to repair and emergency response, our experienced team is equipped to handle various trackside requirements.

At Torrent Trackside, we prioritise customer satisfaction and safety. We strive to build long-term partnerships by delivering exceptional service and quality solutions. With our extensive industry knowledge and expertise, we consistently meet the evolving needs of the rail sector.

Joining Torrent Trackside means becoming part of a team that is dedicated to making a positive impact in the rail industry. We offer a dynamic work environment that values innovation, collaboration, and personal growth. Together, we can continue to provide reliable rail infrastructure portable plant and trackside services, contributing to the success of rail projects across the country.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.