National Hire Controller

Pertemps; Smethwick; On-site; GBP 28,000 - 32,000; Full time

Job summary

A growing, nationwide business seeks a National Hire Controller in Smethwick to manage hire enquiries and coordinate with depots. This full-time role offers a competitive salary, excellent benefits, and the chance to be part of a supportive team culture without weekend work. Join us to build relationships and solve challenges in a dynamic environment.

Benefits

25 days holiday + bank holidays

Pension scheme

Health & wellbeing programme

Free, on-site parking

Ongoing training and support

Qualifications

• Experience in hire desk or rental coordination.
• Knowledge of powered access and plant hire industry is advantageous.
• IT confident and collaborative mindset.

Responsibilities

• Manage incoming hire enquiries from key accounts.
• Coordinate with depots to check availability and fulfilment.
• Produce and analyse performance reports.

Skills

Customer Service

Organisational Skills

Problem Solving

Communication

Tools

MS Office

Hire Management Systems

Job description

National Hire Controller
Smethwick based
Full-time, Permanent - Monday to Friday
£28,000 to £32,000 per annum

Are you ready to take your experience in hire or customer service to a new level - where your voice matters, your ideas are heard, and your impact is felt?

We are looking for a proactive and personable National Hire Controller to join a growing, nationwide business that is built on service, teamwork, and genuine industry expertise. You will be part of a trusted, collaborative team that supports major customers across the UK - keeping equipment moving, sites operating, and standards high.

What You will Be Doing:

• Manage incoming hire enquiries from key and national accounts by phone and emai
• Coordinate with depots nationwide to check availability and organise prompt, reliable fulfilment
• Build strong relationships with internal teams, including sales, operations and depot managers
• Resolve any issues or delays with professionalism and urgency
• Produce and analyse performance reports to support the wider commercial and sales team
• Quote accurately and follow up on opportunities - driving conversion and customer satisfaction

What we are looking for?

• Experience in a hire desk, rental coordination or scheduling.
• Knowledge of the powered access, plant, or tool hire industry is advantageous
• Excellent communication and organisational skills - able to juggle priorities calmly
• A solutions-focused attitude and a desire to deliver service that sets you apart
• IT confident, with a good grasp of MS Office and hire management systems
• A collaborative mindset and strong geographical knowledge of the UK

What's On Offer:

• Competitive salary with annual bonus potential
• 25 days holiday + bank holidays
• Pension scheme
• Health & wellbeing programme
• Free, on-site parking
• Ongoing training, support, and real opportunities for growth within a dynamic company
• A warm, supportive team culture with no weekend work

Be the Link That Keeps Projects Moving!This is not your average desk job, it is a chance to build relationships, solve real-world problems, and be part of something fast-growing and respected across the industry.
If you are organised, customer-focused and want to grow with a business that values its people - apply now by submitting your CV.