National Accounts Controller

Charlotte Tilbury; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Charlotte Tilbury Beauty is seeking a National Accounts Controller to lead their UK, Pureplay, and ANZ commercial team. This role involves establishing partnerships with retail partners, managing a team, and driving sales performance. The successful candidate will possess strong leadership skills, a strategic mindset, and a passion for the beauty industry.

Benefits

25 days holiday plus bank holidays

Hybrid working model with flexibility

Generous product discount and gifting

Inclusive parental leave policy

Financial security with pension and life assurance

Wellness and social benefits

Dog friendly days at work

Qualifications

• Extensive experience in a senior commercial role, preferably in the beauty or luxury industry.
• Strong numerical and analytical skills with an eye for detail.
• Proven experience in negotiating and managing relationships across various retail partners.

Responsibilities

• Lead a team to drive performance and deliver commercial excellence.
• Establish and maintain collaborative relationships with retail partners.
• Conduct negotiations and manage contracts related to pricing, visibility, and performance.

Skills

Leadership

Strategic thinking

Negotiation

Commercial acumen

Analytical skills

Job description

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious National Accounts Controller to join our expanding UK, Pureplay and ANZ commercial team! You will be responsible for leading a team as well as nurturing, and establishing strategic partnerships with our retail partners, identifying new commercial opportunities, to effortlessly bring the Tilbury magic to life in store and online.

You’ll have a limitless mindset and proven experience working as a National Accounts Controller or similar level. You will be highly numerate, a team leader, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry!

As a National Accounts Controller, you will

• Lead a highly passionate and driven team that lead our Pureplay, Value Retail and Australia business, ultimately driving to them to deliver plans to maintain and drive number 1 ranking across the estate!
• Support the development and performance of your team, installing commercial excellence and You will be an active, hands on leader, to coach and motivate your team to achieve and exceed their objectives and targets.
• Establish and maintain amazing & collaborative relationships with retail partners at all levels including Buying and Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
• Conduct successful commercial negotiations and contract management including terms, pricing, distribution, space and location, in-store visibility and beyond.
• Be a senior escalation contact to all relevant retail partners and ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs.
• Build and deliver against a retail sales target, within budget expectations, with the engagement and alignment of the Marketing & Retail teams. Including all accurate forecasting for NPD and core lines.
• Retain agility to react to retail trends and maximise opportunities across retailers, whilst monitoring and optimising sales performance.
• Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
• Lead end to end retailer strategy roll out annually, leading across all departments to collaborate and deliver an exceptional presentation.

Who you will work with

• You will sit within our UK function, within our highly talented Commercial team, reporting directly to our wonderful Brand Director, UK, ANZ & PP.
• Work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering activation of key launches and marketing moments, eventing, store and retailer animation, considering both customer acquisition and retention.
• You will build strong working relationships with our Retail team, utilizing insights from the field and engaging the team in executing trading plans.

About you

• You have extensive and proven experience in a Senior Commercial role, ideally within the beauty, luxury, or fashion industry, though open to other industries.
• Strategy driven, you are highly numerate, target-driven, commercially savvy, and keen to find creative solutions to challenges! You know how to translate insights into actions.
• Leadership - Be a visionary. You have strong leadership experience and can help everyone see and be excited by what's possible. You can manage multiple priorities and adapt to changing priorities with ease.
• You are approachable and personable, can build rapport quickly and pride yourself on building strong, trusted relationships across all levels. You have a passion for beauty and adding value!
• Results-oriented and proactively solution-driven, you are comfortable with ambiguity.
• Proven experience in negotiating and excellent relationship-building and communication skills.
• An excellent communicator. Confident and comfortable presenting, able to influence and effectively articulate your point of view. You have exceptional organisational skills and can manage multiple stakeholders with ease!
• Proven experience in managing and coaching, with strong numerical and analytical skills with an eye for detail and rigor.
• Appetite for learning and development, recognizing the pace of change we are undergoing, and being a role model across all teams.
• You have strong business acumen, with the ability to provide a macro-level view and understanding, form strategies, and quantify business impact.
• You thrive working to pace, you are able to ruthlessly prioritise and can manage multiple deadlines at anyone time with ease.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!