National Account Manager - E-commerce

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a National Account Manager for E-commerce in London. This pivotal role involves driving e-commerce strategies and optimizing customer relationships to achieve commercial success. The ideal candidate will possess a strong background in e-commerce sales, particularly with Amazon, and a passion for the beauty industry. Join a diverse and inclusive organization that values collaboration and innovation, offering a supportive environment for professional growth. If you're ready to make a significant impact in a dynamic market, this opportunity is for you.

Qualifications

• 3+ years of experience in e-commerce sales, especially with Amazon.
• Strong data analysis and organizational skills required.

Responsibilities

• Implement eCommerce strategies and optimize customer account plans.
• Develop customer-focused commercial propositions and evaluate trade investments.

Skills

E-commerce Sales

Data Analysis

Customer Relationship Management

Business Strategy

Market Knowledge (UK FMCG)

Education

Degree in Business or Economics

Job description

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National Account Manager - E-commerce, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2ad4252d91c2

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Description

About the role:

The go-to person for specific customer understanding. Ensures winning commercial propositions and proper financial control are delivered through joint business planning. A professional in selling & negotiating. Monitors & delivers excellent execution to deliver long term profitable growth.

Key Responsibilities:

• Implement eCommerce global vision, strategy and execution standards focusing on optimising Content, Assortment, Ratings & Reviews, Search & Targeted Selling for pure play + bricks & clicks customers.
• Build bottom-up customer account plans to drive the overall business that is aligned with the consumer business unit objectives and customer strategies.
• Accountable to achieve net net sales and gross to net % targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Ensure that account specific strategies, plans & tactics are defined which deliver category growth based on consumer, shopper and customer requirements.
• Ensure multifunctional input and alignment to the key growth opportunities and account plans.
• Execute against promotional guidelines by category and channel. Continuously evaluate ROI of our trade investments amending the in-year to-go plan where necessary.
• Develop winning customer-focused commercial propositions that also support the strategies of the annual brand plans.
• Work with the digital marketing team to execute and communicate digital marketing strategies within key e-comm accounts
• A sales professional: someone who is strong at building and maintaining relationships.

Skills & Qualifications

• Degree level education (Commercial education, e.g., business, economics, administration preferable but flexible)
• 3+ years commercial experience in e-commerce Sales (Amazon & Pureplay accounts)
• A demonstrable record of success delivering key e-commerce commercial KPIs
• Understands key business functions i.e. Commercial, Finance, Technical, Supply Chain
• UK customer / FMCG market knowledge
• Strong data analysis, organising and prioritisation skills
• Passionate about the beauty industry and always ahead of the game with industry trends and innovation
• An entrepreneurial, adaptable and confident mindset

What we offer in return

You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team and 20 min presentation