National Account Manager

Portmeirion Group; Ulverston; On-site; GBP 80,000 - 100,000; Full time

Job description

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National Account Manager

Department: Commercial

Location: Lindal Head office

Reports to: Commercial Director

Purpose of Role:

To grow profitable sales for the UK across a portfolio of strategic accounts whilst ensuring that all account plans, customer requirements and sales dependent activities are actioned swiftly and efficiently.

Responsibilities:

1. Develop a sales strategy for the agreed UK portfolio of accounts and ensure the individual sales strategies for each customer are met.
2. Retain existing customers and secure new business development opportunities to achieve required growth.
3. Exceed levels of turnover and profitable sales by offering exceptional customer service from order to delivery.
4. Produce tenders and develop new client accounts in line with individual objectives.
5. Manage an internal project team to develop new products from design ideas through to production.
6. Understand and communicate the business strategy, department KPI's etc.
7. Forecast sales levels, product volumes and products so that other teams have visibility to enable them to plan their operation.
8. Journey and account planning is completed efficiently and effectively.
9. Accurate and timely completion of all administration relating to UK portfolio of accounts.
10. Ensure all customer complaints are investigated and resolved in a timely manner to avoid recurrence and retain the customer.
11. Effective communication to relevant internal stakeholders so they are aware of issues and concerns which may affect a customer or their order.
12. Accurate and timely completion of all contractual documentation (including CAD forms) relating to customers.
13. Understand and adhere to internal processes.
14. Complete all required administration fully, accurately and in line with deadlines.
15. Understand and assess the business requirements so as to flex the speed of response to meet the needs of each situation.
16. Represent the business positively whilst visiting customers, attending conferences, trade fairs and exhibitions, which will involve travel in the UK and potentially abroad.
17. Forecast and reforecast for your portfolio of accounts and contribute to the budgeting process.
18. As part of the Global Sales team, support other team members and customers to meet the wider sales plan.
19. Work closely with the Customer service team to deliver consistent and thorough service, information and relationships with other departments and customers.
20. Work closely with the merchandisers to deliver exceptional brand exposure and experience in your portfolio of accounts.
21. Be an ambassador for Wax Lyrical.
22. Foster a continuous improvement culture and methods to improve sales and customer service.
23. Embed and commit to Wax Lyrical's values, policies, procedures and objectives.
24. Any other duties as required from time to time.

Person Specification

1. Driven to achieve results whilst living company values.
2. Proven ability to sell effectively.
3. Exceptional relationship management and communication skills.
4. Commercial focus to deliver both top and bottom line results.
5. Excellent organisational skills.
6. Planning and managing the way they work but being responsive and flexible when needed.
7. Enthusiastic and proactive.
8. Strong communication skills.
9. Good level of numeracy and literacy.
10. Customer focused; puts the customer at the heart of everything they do.
11. Team player; works well as part of a team.
12. Committed to CI; continually improving the way we do things; keeping it simple.
13. Resilient and able to deal with the demands of the business.
14. High standards of work and a flexible approach to work.
15. IT Literate.
16. A full clean driving license.