National Account Manager

D C S Manufacturing; Banbury; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

D C S Manufacturing is seeking a commercial role focused on delivering supplier objectives and managing customer strategies in the FMCG sector. The role involves strategic planning, forecasting, and building strong partnerships with key customers to enhance business performance. Offering core benefits and opportunities for career progression, this position is based at the Banbury office 5 days a week.

Benefits

Life Cover

Pension

Medical Cash Plan

Cycle to Work Scheme

Subsidised cafe including free breakfast

Staff Shop

Social Events

Qualifications

• Strong commercial awareness with proven P&L ownership.
• Excellent stakeholder management and communication skills.
• Proficient in Microsoft Office, especially Excel, PowerPoint, and Outlook.

Responsibilities

• Create and execute Joint Business Plans (JBPs) to meet supplier and DCS targets.
• Lead collaborative volume and value forecasting with stakeholders.
• Produce timely reports for internal teams and supplier stakeholders.

Skills

Commercial awareness

Stakeholder management

Negotiation

Customer focus

Data analysis

Planning and organising

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Would you like the opportunity to work with some of the world’s largest brands?

DCS Group is the UK’s leading Distributor, Manufacturer and Exporter of Health Beauty and Household products. As the uniquely appointed representatives for Proctor & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson to name a few, DCS has unrivalled multi-channel insight and category expertise. Our latest exciting plans to develop and grow our new Food distribution business has seen major brands such as Whitworths and Danone joining forces with DCS.

DCS Group is passionate and proud about all that we do, the customers we serve and our people. Operating out of two amazing sites, we have the 26-acre Banbury Head Office and warehousing facilities as well as our new state of the art Health and Beauty manufacturing facility occupying 100,000 sq. ft based in Redditch. The role is based from our Banbury office 5 days per week.

As a family-owned business, we are very proud of our ethos, our people and 30 years of successive growth. We offer a very special opportunity of being able to join a welcoming, dynamic, fun place to work, and to work directly with the world’s biggest FMCG power brands.

Main Job purpose

• Deliver supplier objectives: Create and execute Joint Business Plans (JBPs) to deliver on supplier and DCS targets.
• Customer insight and strategy: Maintain deep understanding of assigned customers, including KPIs, contacts, retail formats, shopper demographics, corporate and category strategies, pricing and promotional frameworks, and competitive landscape.
• Own customer strategy: Take full accountability for the development and execution of the customer strategy.
• Forecasting: Lead collaborative volume and value forecasting with internal and external stakeholders.
• Strategic business modelling: Develop long-term business models that incorporate supplier investments and track return on investment.
• Budget and investment management: Implement, track, and optimise customer investment plans, managing rebates, accruals, and financial claims effectively.
• Drive distribution and core range: Influence customer assortment to maximise distribution and core range penetration.
• Data and insights: Analyse EPOS and competitor data to drive insight-led decisions and identify opportunities.
• Reporting: Produce timely, insightful reports for internal teams and supplier stakeholders.
• Compliance: Ensure all activities related to medicines and medical devices comply with Good Distribution Practice and regulatory requirements.

Experience and competencies required

• Strong commercial awareness with proven P&L ownership
• Demonstrated results orientation and entrepreneurial mindset
• Excellent stakeholder management and communication skills
• Skilled in negotiation and influencing key decisions
• Customer-focused with a passion for long-term relationship building
• Experience in category management and data-led forecasting
• Proficient in Microsoft Office, especially Excel, PowerPoint, and Outlook
• Strong planning and organising capability
• Experience working with EPOS data and customer reporting tools

Drive and exceed DCS sales and margin targets by building strong, strategic partnerships with key customers. Grow market share through category, customer, and shopper-led initiatives. Own and deliver accurate volume and value forecasts for the assigned customer group. Continuously enhance DCS’ commercial performance by influencing customer behaviour, optimising supplier investment, and managing terms that impact key financial levers.

As a family business, we place a great deal of importance on the well-being and happiness of our staff and the benefits they can enjoy.

Core benefits of working for DCS Group:

• Life Cover
• Pension
• Medical Cash Plan
• Cycle to Work Scheme
• Subsidised cafe including free breakfast
• Staff Shop
• Social Events

There’s no place quite like DCS Group and we’re proud of that, which is all down to the people who work here. If you want to be part of our expanding company which offers exciting opportunities for career progression, we would love to hear from you!

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