National Account Manager

STARK Group; Abingdon; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Pension plan

Life assurance

Employee discounts

Wellbeing support

Refer a friend

Job summary

JPS (Jewson Partnership Solutions), part of STARK UK, is hiring a National Account Manager. You will manage national public sector contracts, build relationships with Registered Social Landlords and housing contractors, and drive retention, growth and service improvements across the UK with travel when required.

The role is home-based, 40 hours per week, with typical hours 8:00am–5:00pm, and a UK driving licence is essential.

Qualifications

• Experience in the public sector market, ideally social housing, frameworks and national contracts.
• Proven ability to build relationships with customers and stakeholders at all levels, from operations to directors.
• Track record of customer retention, sales growth and improving profitability.
• Strong communication, presentation, negotiation and influencing skills.

Responsibilities

• Manage national public sector contracts across the UK with focus on retention, growth and service.
• Build relationships with customers and framework organisations at all levels.
• Identify opportunities to grow accounts, improve margins and expand offerings.
• Coordinate with internal teams, suppliers and stakeholders to deliver solutions and improvements.
• Ensure contracts meet terms, SLAs, KPIs and compliance.
• Support tenders, renewals and mobilisations to deliver outcomes.
• Deliver value for money, improve efficiency and support social value plans.
• Identify needs and resolve issues to strengthen partnerships.

Skills

Public sector experience

Stakeholder management

Sales growth

Communication skills

Negotiation

Cross-functional collaboration

Tools

CRM software

Excel

Job description

At JPS (Jewson Partnership Solutions), part of STARK UK, we believe that our greatest asset is our people! We are a team driven by decency, passion and pride in everything we do. We are committed to creating a workplace where everyone can thrive, develop and reach their full potential.

JPS delivers solutions for Registered Providers of Social Housing, Repairs and Maintenance Contractors and organisations operating in the public sector.

We are recruiting for a National Account Manager to join our JPS team, managing national public sector contracts and building relationships with Registered Social Landlords and social housing contractors. You will focus on customer retention, profitable growth and service improvements. The role covers the UK, with occasional UK-wide travel and overnight stays required. A full, valid UK driving licence is essential.

This is a home-based role, working 40 hours per week, with typical working hours of approximately 8:00am to 5:00pm. Working hours may vary depending on business needs and travel commitments.

What You’ll Be Doing

• Managing national public sector contracts across the UK, focusing on customer retention, profitable growth and excellent service.
• Building strong relationships with customers and framework organisations at all levels.
• Identifying opportunities to grow accounts, improve margins and expand product offerings.
• Working with internal teams, suppliers and stakeholders to deliver effective customer solutions and continuous improvement.
• Ensuring contracts meet agreed terms, service levels, KPIs and compliance requirements.
• Supporting tenders, contract renewals and mobilisations to deliver the best possible outcomes for customers.
• Delivering value for money, improving efficiency and supporting customer social value plans.
• Identifying customer needs and resolving issues to improve service delivery and strengthen long-term partnerships.

What We’re Looking For

• Experience in the public sector market, ideally with an understanding of social housing, frameworks and national contracts.
• Proven experience building strong relationships with customers and stakeholders at all levels, from operational teams to senior directors.
• A track record of customer retention, sales growth and improving profitability.
• Strong communication, presentation, negotiation and influencing skills, with the ability to make things happen.
• The ability to work across multiple functions and locations to deliver shared business and customer objectives.
• A customer-first approach, with the ability to resolve issues and identify opportunities for improvement.
• Experience supporting or delivering projects, contract implementations and customer solutions.
• Strong commercial and financial awareness, with the ability to use data and insight to drive business performance.

What’sin it for you

• Competitive Basic Salary
• Performance Related Bonus
  34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality-We’reunwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment-Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development-We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.