National Account Controller

Müller UK & Ireland; Hampton Lovett; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Salary bonus

Company car

Private medical insurance

Pension & life assurance

Employee assistance

Annual leave

Flexible benefits

Rewards programme

Job summary

Müller Milk & Ingredients is seeking a commercially astute National Account Controller to lead across major UK grocery and discount customers with full P&L ownership. You will shape strategy, drive growth and deliver profitable performance through cross-functional collaboration.

You will manage key relationships, lead negotiations, and develop customer business plans while building a high-performing team and ensuring exceptional customer satisfaction.

Qualifications

• Significant experience managing major customers within an FMCG environment.
• Strong commercial and financial acumen with a proven track record of delivering P&L, volume and profit targets, as well as experience with open book commercial models.
• Experience leading customer negotiations and developing strategic partnerships.
• A confident and influential stakeholder manager, able to build credibility at all levels internally and externally.
• Proven people leadership experience with a passion for developing talent.
• Strong analytical capability with the ability to turn data into actionable insight.
• A proactive, resilient and commercially curious mindset.
• Full UK driving licence and flexibility for UK travel in line with business needs.

Responsibilities

• Own the strategic relationship of multiple customers, delivering against volume, revenue, profitability and customer satisfaction targets.
• Lead the development and execution of customer business plans aligned to both Müller and customer priorities.
• Take full accountability for the customer P&L, driving sustainable profitability and identifying opportunities for growth.
• Lead key negotiations, tenders and commercial agreements, delivering mutually beneficial outcomes.
• Drive cross-functional collaboration across Sales, Supply Chain, Finance, Marketing and Category teams to deliver outstanding customer performance.
• Use data, insight and market understanding to shape strategy and influence decision-making.
• Lead and develop a team, creating a culture of accountability, growth and continuous improvement, with added responsibility of leading a cross-functional team.
• Act as a trusted deputy to the Business Unit Head, stepping into broader leadership responsibilities when required.

Skills

Major customer management FMCG

P&L ownership

Negotiations & commercial partnerships

Stakeholder management

People leadership

Analytical data-driven decision making

Driving licence

UK travel

Job description

National Account Controller

Contract type: Permanent

Base Location: One of our MMI sites - East Kilbride, Skelmersdale, Manchester, Market Drayton, Droitwich, Severnside or Bridgwater. With flexibility to join onsite meetings at Droitwich as needed.

Travel: UK travel as needed

At Müller Milk & Ingredients, we play a vital role in keeping Britain stocked with fresh, locally sourced dairy. Working with British farmers and a national network of dairies, we deliver high-quality milk, cream and butter to retailers and customers every day.

We're looking for a commercially astute and ambitious National Account Controller to lead across multiple customers in Grocery and Discounters. This is a high-profile role with full P&L ownership, significant strategic influence and the opportunity to shape both customer growth and the future direction of our business.

What you'll be doing

• Own the strategic relationship of multiple customers, delivering against volume, revenue, profitability and customer satisfaction targets.
• Lead the development and execution of customer business plans aligned to both Müller and customer priorities.
• Take full accountability for the customer P&L, driving sustainable profitability and identifying opportunities for growth.
• Lead key negotiations, tenders and commercial agreements, delivering mutually beneficial outcomes.
• Drive cross-functional collaboration across Sales, Supply Chain, Finance, Marketing and Category teams to deliver outstanding customer performance.
• Use data, insight and market understanding to shape strategy and influence decision-making.
• Lead and develop a team, creating a culture of accountability, growth and continuous improvement, with added responsibility of leading a cross-functional team.
• Act as a trusted deputy to the Business Unit Head, stepping into broader leadership responsibilities when required.

What we're looking for

• Significant experience managing major customers within an FMCG environment.
• Strong commercial and financial acumen with a proven track record of delivering P&L, volume and profit targets, as well as experience with open book commercial models.
• Experience leading customer negotiations and developing strategic partnerships.
• A confident and influential stakeholder manager, able to build credibility at all levels internally and externally.
• Proven people leadership experience with a passion for developing talent.
• Strong analytical capability with the ability to turn data into actionable insight.
• A proactive, resilient and commercially curious mindset.
• Full UK driving licence and flexibility for UK travel in line with business needs.

What you'll receive

In return for your commitment, drive and enthusiasm, we offer a competitive rewards package including:

• Competitive salary and bonus scheme
• Company car
• Private Medical Insurance
• Contributory pension plan and life assurance
• Employee Assistance Programme
• Generous annual leave entitlement, increasing with service
• Flexible benefits programme
• Access to our Rewards Benefits Programme, offering discounts across 800+ retailers online and in store

Why Müller?

This is a genuine leadership opportunity to influence multiple important customer relationships, shape commercial strategy and deliver meaningful business impact within one of the UK's leading dairy businesses.

Ready to take ownership, lead with impact and deliver growth? We'd love to hear from you.

At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you.

Note: you can find out more about Müller and what it's like to work for us. Careers at Müller UK & Ireland