National Account Administrator

Stericycle; United Kingdom; Remote; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares

SteriCares University

Annual pay review

Referral Scheme

Job summary

Stericycle is seeking a National Account Administrator to manage national accounts and coordinate client launches, pricing changes and reporting with internal teams. The role requires strong CRM and Microsoft Office skills, and the ability to work in the UK with a clean criminal record.

Prior experience is welcome but not essential. Responsibilities include direct customer communication, coordination with Customer Services, Credit Control and Master Data teams, and supporting with presentations

Qualifications

• Required Education: High School or equivalent.
• Preferred Education: Associate's or equivalent.
• 0–1 year of experience recommended; strong potential in a target-driven, high-volume environment.
• Proficient with Microsoft Office and CRM systems, especially Salesforce.
• Qualified to work in the UK with a clean criminal records check.

Responsibilities

• Coordinate launches of new clients and support development of National Account opportunities.
• Handle price increases, fee programs and other business initiatives with customers via phone, email or in-person.
• Communicate with Customers to resolve commercial inquiries and reach resolutions among all stakeholders.
• Support with price and service related reporting for National Customers.

Skills

CRM systems

Salesforce

Microsoft Office

Time management

Negotiation

Listening

Communication

Education

High School or equivalent

Associate's or equivalent

Tools

Salesforce

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The National Account Administrator (NAA) ensures effective and timely management of National administration which drives revenue growth and customer profitability. The NAA coordinates launches of new clients and supports with the development of National Account opportunities within the existing client base through professional management and coordination of internal and external processes. The NAA plays a crucial role with the implementation of price increases, fee programs & other business initiatives and works directly with customers, via electronic communication, by phone or in-person as required.

Key Job Activities:

Acts upon the direction from their line manager with core duties relating to the management of National Accounts.

Direct communication with customers aiming to resolve commercial enquiries to reach a resolution of all stakeholders.

Support with price and service-related reporting for key National Customers.

Work closely with Customer Services, Credit Control & Master Data teams to ensure customer requests are fulfilled.

Contract mobilisation coordination with internal departments.

Coordinate the decommission of a lost account.

Manage programmatic, large-scale One Time Service projects, for both new and existing clients, where required.

Track and coordinate with colleagues, the implementation of annual Price Increases for National customers.

Planning & preparing presentations and proposals for the National Account Team.

Maintain contract information and data in SFDC.

Update and maintain BES Drive to ensure accurate service detail and pricing.

Education:

Required Education: High School or equivalen.

Preferred Education: Associate's or equivalent.

Experience (EMEAA):

Required Years of Experience: 0 - 1 year

Preferred Experience: Good knowledge & understanding

Preferred: Driver’s Licence

University/college education or similar relevant sales experience preferred.

Strong computer literacy, including but not limited to, Microsoft Office suite.

Proficient in the use & understanding of CRM systems, Salesforce, preferred

Excellent time management, self-discipline & organisational skills.

Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success.

A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.

Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.

Ability to be able to operate under pressure in a high-volume environment, both individually and as part of a team.

Must be qualified to work in the UK and have a clean criminal records check.

Certifications and/or Licenses:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.