Nat Compliance Administration Officer

Sanctuary Group; Worcester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

Join a forward-thinking organization as a National Compliance Administration Officer, where you'll play a vital role in ensuring safety and compliance within the Gas Compliance team. This position offers a blend of home and office working, providing you with the flexibility to thrive. You'll engage in a range of responsibilities from checking gas certificates to maintaining databases and supporting stakeholder relationships. With a commitment to employee wellbeing, this organization provides an attractive benefits package, including generous annual leave and a pension scheme. If you're looking to grow in a supportive environment, this opportunity is perfect for you.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Experience in producing and analyzing quality statistical information.
• Good organizational and planning skills with a focus on deadlines.

Responsibilities

• Ensure gas certificates are compliant to keep customers safe.
• Support regional teams with accurate and timely information.

Skills

Statistical Analysis

Organizational Skills

Communication Skills

Microsoft Office Suite

Education

Relevant Work Experience

Tools

SAP System

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

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Title: Nat Compliance Administration Officer

Location:

Worcester, Worcestershire, GB, WR1 3ZQ

Department: Regulation and Compliance

Operation: Sanctuary Housing

Closing Date: 13/05/2025

Requisition: 224477

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

National Compliance Administration Officer

Worcester based with a balance of home and office working

£24,831 - £26,138 per year

35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have a position available for a National Compliance Administration Officer to join our Gas Compliance team, which consists of 11 members of staff who are based both in Worcester and regionally. You will be responsible for providing efficient and comprehensive support and administrative services to the team. A full training programme will be offered with development opportunities available to grow as a professional within Sanctuary.

The role of National Compliance Administration Officer will include:

• Ensuring gas certificates are checked and are compliant in order to keep our customers safe
• Checking salient points on a certificate and processing on our SAP system, contacting customers directly
• Updating and maintaining databases when services have been completed
• Supporting the regional teams by ensuring accurate and timely information is collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Assisting with the arranging of meetings including information preparation, minute taking and follow up administration and ensuring an effective record keeping

Skills and experiences:

• Some experience of producing and analysing quality statistical information
• Recent experience of undertaking a similar role
• Good organisational and planning skills
• Proven experience of working to deadlines and prioritising workloads
• Strong communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

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