NARS Supervisor - Covent Garden Boutique, London (37.5 Hours)

Shiseido Company, Limited; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An innovative beauty brand is seeking a passionate Supervisor to inspire creativity and artistry among customers. In this dynamic role, you will lead a team to deliver exceptional customer experiences while driving sales and fostering brand loyalty. Your expertise in artistry and coaching will empower your team to excel, while a supportive environment ensures your professional growth. With a strong focus on self-expression and connection, this position offers a unique opportunity to make a positive impact on clients' lives. Join a fast-growing brand that values development and creativity, and be part of a vibrant community dedicated to excellence in beauty.

Benefits

30 days holiday

Generous discretionary commission scheme

Contributory pension scheme

Enhanced parental allowance

Life Assurance up to x2 salary

Access to Retail Trust

Annual performance reviews

Qualifications

• Strong experience in artistry with a relevant qualification.
• Proven ability to supervise and develop a team effectively.

Responsibilities

• Lead customer engagement and build brand loyalty through artistry.
• Support management in team development and achieving sales targets.

Skills

Team Supervision

Artistry Skills

Effective Communication

Sales Target Achievement

Coaching and Development

Education

Qualification in Artistry

Job description

Date: 11 Mar 2025

Location: London

Hourly rate: £15.13

MISSION

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.

MAIN RESPONSIBILITIES

Leading by example by in delivering our customer engagement approach you will be able to create strong connections with your customers through the brand history and high performance formulas thus securing brand loyalty to not only NARS but you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team are delivering on sales targets.

We'll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we'll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

PROFILE

• Experience in supervising a team
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with a team and lead
• Ability to drive KPIs and sales targets
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you’ll love…

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Enhanced parental allowance

Life Assurance up to x2 your salary

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 15215