NARS Assistant Business Manager - Harrods, London (37.5 Hours)

Shiseido Company, Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cosmetics brand in London is looking for an Assistant Business Manager. In this role, you will lead customer engagement, support team development, and meet sales targets. Strong leadership and artistry experience required. Enjoy benefits like 30 days holiday, a commission scheme, and a contributory pension plan.

Benefits

30 days holiday

Generous discretionary commission

Contributory pension scheme

Enhanced parental allowance

Life Assurance

Qualifications

• Must have held a leadership position in a retail business.
• Strong experience in artistry, ideally with a qualification.
• Ability to communicate effectively with a team.

Responsibilities

• Lead customer engagement and create connections.
• Support management in team development.
• Deliver on sales targets and goals.

Skills

Leadership in retail

Coaching and developing teams

Artistry experience

Effective communication

Driving KPIs

Collaboration

Job description

NARS Assistant Business Manager - Harrods, London (37.5 Hours)

Job Overview

Date: 4 Oct 2025

Location: London

NARS Assistant Business Manager

Reports to: Area Sales & Education Manager NARS
Job Location: Harrods, London
Contract type: Permanent Contract, 37.5 hours per week over 5 days

MISSION

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.

ABOUT SHISEIDO

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.

ABOUT NARS

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

MAIN RESPONSIBILITIES

Leading by example by delivering our customer engagement approach you will be able to create strong connections with your customers through the brand history and high performance formulas thus securing brand loyalty to not only NARS but you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team are delivering on sales targets.

We'll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we'll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Assistant Business Manager, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

PROFILE

• Must have held a leadership position in a retail business
• Track record of coaching and developing teams
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with a team and lead
• Ability to drive KPIs and sales targets
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

BENEFITS

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Enhanced parental allowance

Life Assurance up to x2 your salary

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

DIVERSITY AND INCLUSION

At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.