Museum Visitor Experience Assistant

Adecco; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known staffing agency is seeking enthusiastic staff for a temporary visitor experience role at a famous museum in South Kensington. The position pays £13.85 per hour and requires individuals with excellent customer service skills, who can work throughout the museum in all weather conditions. Candidates must be available for assessments and training sessions.

Qualifications

• Enthusiastic and outgoing demeanor.
• Availability for all assessment and induction days.
• Ability to work in a busy environment.

Responsibilities

• Assist visitors, improving their journey at the museum.
• Share knowledge to inspire visitor interest.
• Achieve performance objectives and targets.
• Promote commercial opportunities.
• Work outdoors regardless of weather.

Skills

Interpersonal skills

Commercial awareness

Customer service

Job description

Overview

Peak Period Recruitment

Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams. This is a temporary position to assist with the upcoming school holidays until the end of November. After this period, there will also be the opportunity to pick up shifts on a regular basis, typically between one and five days per week. Staff should be available for all the assessment and induction days. There will be an assessment at the Museum on Monday 6th September at 10AM. Selected applicants will then be required to attend paid training from Tuesday 7th September, Wednesday 8th September and Thursday 9th September. You must be available for the entirety of all these days to complete induction for the role. This position is paid at £13.85 per hour.

Responsibilities

• To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey.
• To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products.
• To achieve set individual and team performance objectives and conversion targets.
• To actively promote and engage visitors in commercial opportunities where applicable.
• To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates.
• Note: This role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day.

Environment andRequirements

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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