Museum Engagement Officer

London borough of Barking and Dagenham; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Museum Engagement Officer plays a vital role in enhancing visitor experience at Valence House Museum by developing engaging community programs. The ideal candidate will have a background in heritage, strong customer service skills, and experience in community engagement activities. This position offers an opportunity to make a significant impact in the community while being part of a dedicated team focused on improvement.

Benefits

Competitive salary and benefits

Supportive environment with professional development opportunities

Qualifications

• 12 months of experience in a museum or heritage environment.
• Experience in developing family learning activities and public tours.
• Experience supervising staff, volunteers, or trainees.

Responsibilities

• Enhance visitor experience through community engagement activities.
• Develop and implement an audience development plan.
• Manage front-of-house team to ensure outstanding visitor experiences.

Skills

Customer service

Effective communication

Community engagement

Organizational skills

Education

Heritage/History related degree or equivalent

Job description

As our Museum Engagement Officer, you will be responsible for enhancing visitor experience and engagement activities at Valence House Museum by developing a sustainable community engagement programme. This includes creating family-friendly trails, activities, events, and focus groups. You will develop and implement an audience development plan, conduct visitor surveys, and collect data to ensure broad community engagement with the museum's work. Additionally, you will provide a high-quality welcome by managing the front-of-house team to ensure visitors have an outstanding experience.

Special requirements for this post

You will work on designated days, including a regular weekend day. Occasional evenings and bank holidays may also be required.

About you

The ideal candidate will have a Heritage/History related degree or equivalent, with at least 12 months of experience in a museum or heritage environment. You should have excellent customer service skills, the ability to communicate effectively with diverse audiences, and experience in community engagement, interpretation, outreach, and developing family learning activities and public tours. Experience supervising staff, volunteers, or trainees, organizing workloads, and providing training is also essential.

About us

The Borough of Barking & Dagenham is undergoing rapid transformation. Our council is committed to achieving outstanding results, addressing issues like compliance, health & safety, poverty, and inequality, and integrating creativity and innovation into service delivery. We value diverse perspectives and encourage individuals to contribute to a better future. As we grow our teams, we seek passionate individuals eager to make a positive community impact.

Why Join Us: • Be part of a dynamic team dedicated to community improvement • Opportunity to make a significant impact • Competitive salary and benefits • Supportive environment with professional development opportunities.

Our Core Values (DRIVE): • Deliver our best every day and keep our promises. • Respond quickly and positively to community needs. • Inspire others through our actions and behaviors. • Value people for their skills and who they are. • Engage with others to build resilience and adaptability.

Equal Opportunity Employer: We are committed to a diverse and inclusive workplace. We offer flexible work environments that promote work-life balance and encourage authenticity. If you share our values, we want to hear from you.