Museum Assistant

Lancaster City Council; London; On-site; GBP 14,000 - 20,000; Part time

Job summary

Lancaster City Council is seeking two Museum Assistants to join their vibrant museums team. The role involves engaging with the public and ensuring a positive visitor experience, along with operational tasks like security and cleaning. Ideal candidates will have customer care experience and local knowledge. The positions are part-time with flexible hours, offering a rewarding opportunity to participate in local culture.

Benefits

Generous annual leave allowance

Discounted gym membership

Cycle to work scheme

Discounts on days out and activities

Qualifications

• Experience in a public-facing role.
• Experience in a museum, heritage, retail or catering environment.

Responsibilities

• Engage with visitors to ensure a welcoming environment.
• Support museum operations to enhance visitor experience.
• Ensure security of the museum and its collections.
• Clean exhibits and public areas.

Skills

Customer Care

Engagement

Job description

Social network you want to login/join with:

We are looking for someone to join our team to help provide engaging experiences for visitors at our vibrant and busy museums. You will need to be keen to roll up your sleeves, have a strong dedication to delivering exceptional customer care through teamwork, flexibility and hard work in a friendly environment.

Really good local knowledge would be an advantage, as would an interest in local history. You will need to be able to work between our sites and be happy to work alternate weekends.

This can be a physically demanding but rewarding job, which can sometimes mean being on your feet talking to people all day.

We are currently recruiting for two Museum Assistant positions.

Museum Assistant 2: This post is permanent. The hours for this post are 19.68 hours per week, working on a two-week rota, which includes alternate weekends:

Week1: Monday 11:45-16:15, Friday 10:00 -16:15
Week 2: Monday 11:45-16:15, Friday 10:00 -16:15, Saturday 11:45-16:15, Sunday 9:30-16:15
Additional 4-hours of flexible time for additional support.

Museum Asssistant 6: The hours of work for this position are 3.5 per week, working 12.45 – 16.15 at the Cottage Museum until the last Saturday of September. The successful candidate will be able to work as a casual museum assistant to ensure they can continue to provide cover at the City Museums during the Autumn/Winter months.

Please indicate which post (either MA2 or MA6) you are applying for on your application form.

Some of the duties of this role include:

• Engaging with visitors to ensure that the museum is a welcoming and enjoyable place to visit.
• Supporting all museum operations and activities to ensure visitors gain the best possible experience of their visit to the museum.
• Working within the reception, shop, café and other public areas.
• Ensuring the security of the museum, collections, staff & visitors.
• Cleaning exhibits and public areas.
• Supporting the care and presentation of the collections.

You will ideally have experience:

• Working in a public-facing role.
• Providing outstanding customer care.
• Working in a museum/heritage/retail and/or catering environment.

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.

Interview date: TBC

For an informal chat about these posts please contact Richard Whittaker on 07775114413 or 01524 64637.