Museum and Visitor Services Assistant

Portsmouth City Council; England; On-site; GBP 24,000 - 25,000; Part time

Job summary

An established industry player is seeking a Museum and Visitor Services Assistant to join their dynamic team. This role offers a unique opportunity to engage with visitors, ensuring they receive exceptional customer care in a welcoming environment. You will be responsible for manning reception, assisting with events, and maintaining the cleanliness and security of museum spaces. If you have a passion for history and excellent communication skills, this position could be the perfect fit for you. Join a team dedicated to making cultural experiences accessible to all and be part of a vibrant community in Portsmouth.

Qualifications

• Team player with excellent customer care skills.
• Experience in cash handling and selling services.
• Flexible with a passion for museums and history.

Responsibilities

• Deliver high standards of customer care and welcome visitors.
• Assist with events, installations, and maintain cleanliness.
• Provide information about museum sites and collections.

Skills

Customer Care Skills

Communication Skills

Literacy

Numeracy

IT Skills

Cash Handling

Foreign Language (French)

Job description

Museum and Visitor Services Assistant

Band: 3, £24,027 - £24,420 per annum (£14,416 - £14,652 for 22.2 hours)

Hours per week: 22.2 hours per week. Sunday, Monday, Tuesday

Your New Role

Do you have excellent communication and customer care skills with an enthusiasm for museum, history, are or natural history? We have a fantastic opportunity to join us at the D-Day story.

Portsmouth Museums & Visitor Services are responsible for the care of the city's archives and museum collections and for making them accessible to both residents and visitors. The service operates 6 museum sites - The D-Day Story, Southsea Castle, Charles Dickens' Birthplace, Cumberland House Natural History Museum, Portsmouth Museum and Art Gallery & Eastney Beam Engine House. In addition, the service also operates the Visitor Information Service for the destination with stand-alone points at the Hard and within The D-Day Story and Portsmouth Museum and Art Gallery.

The main purpose of this post is to deliver high standards of customer care and a great welcome for visitors in a safe and inviting environment for all visitors, thus ensuring high levels of customer satisfaction and repeat visits. You will have sufficient knowledge of museum sites and collections to provide information and promote current and future programmes and the city's wider cultural offer.

The Museum and Visitor Services Assistant role includes a range of other activities including: manning reception and welcoming visitors, general visitor Information tasks, retail, taking messages and bookings, recording visitor numbers, assisting with events and activities, installation of exhibitions, previews and evening meetings. A key part of this role is working at events and functions, which will include some lifting and carrying of tables and chairs etc. and outdoor work. Outdoor working may also be included when welcoming visitors to LCT 7074 which is located outside.

In addition, you will ensure public areas, including toilets, are clean and in good order and maintain a secure environment for collections through implementing current security procedures including security patrols, invigilation of galleries and regular inventory checks of items on display. You may, on occasion be asked to work at other museum sites as required.

What you'll need to succeed

A team player with excellent customer care skills to welcome and engage the customer you will be able to answer customer queries whether face to face or via telephone. You will need excellent communication skills and conversational skills in a foreign language would be an advantage - French preferred and good levels of literacy, numeracy and IT. Experience of cash handling and selling services and goods would be an advantage. You will be flexible with a passion for the destination of Portsmouth as well as having an enthusiasm for museums, history, art or natural history or any other of the other subjects covered by the museums and visitor services which would be an advantage.

Please read the job profile for the full details of this role.

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Application process:

Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person.When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience. This is important, or you are likely not to be shortlisted.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Closing date: 11 May 2025

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

Should you require any support in completing the application form please contact [e-mail] . or call the recruitment team on 023 92 616800