Multinational Service Specialist

QBE Europe; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international insurer is seeking a Multinational Service Specialist in Chelmsford. This full-time role involves collaborating with global brokers and clients to manage complex multinational insurance programmes. The ideal candidate will have experience in insurance services, excellent communication skills, and a proactive approach to managing multiple tasks. The position offers hybrid working arrangements and comprehensive benefits including 30 days of holiday and private medical insurance.

Benefits

30 days holiday per year

Flexible working options

Private medical insurance

Pension contributions

Family-friendly policies

Remote work abroad opportunities

Cycle-to-Work scheme

Qualifications

• Experience in multinational insurance is essential.
• Strong communication skills required for collaboration.
• Ability to analyse and manage multiple priorities effectively.

Responsibilities

• Support implementation of multinational programmes.
• Collaborate with underwriters for programme delivery.
• Prepare documentation for new and renewal cases.
• Monitor payments and collections for cash position.
• Contribute to continuous improvement initiatives.

Skills

Experience in servicing multinational insurance programmes

Good understanding of insurance regulations

Excellent communication skills

Organised approach with ability to manage multiple tasks

Analytical thinking and attention to detail

Comfortable using MS Office

Job description

Overview

Multinational Service Specialist – Full time, Permanent (Hybrid) location: Chelmsford. Role based in Chelmsford with hybrid arrangements.

At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

We’re looking for a proactive and detail-oriented individual to join our team as a Multinational Service Specialist. This is a full-time, permanent position based in our Chelmsford office. You will work with brokers and clients across the globe, within a collaborative and supportive team.

Your New Role

As a Multinational Service Specialist, you’ll support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle—from quote and bind to policy servicing and cashflow management. You’ll collaborate with Producing Office Underwriters, Client Managers, and internal teams including Credit Control, Claims, Compliance, and our Global Network. You’ll also liaise with local offices, brokers, and clients to ensure programmes run smoothly and meet regulatory requirements.

Responsibilities

• Support the implementation and servicing of multinational programmes in line with business plans.
• Collaborate with underwriters and internal teams to ensure seamless programme delivery.
• Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.
• Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
• Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
• Monitor payments and collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes across premium distributions.
• Track and analyse programme performance, escalating issues as needed.
• Maintain data quality across systems and ensure compliance with service standards.
• Contribute to continuous improvement initiatives and support audits and peer reviews.
• Act as a buddy to less experienced colleagues, sharing knowledge and best practice.

About You – Skills and Experience

• Experience in servicing multinational insurance programmes within general insurance.
• Good understanding of territorial insurance regulations and best practice methodologies.
• Excellent communication skills — confident, clear, and collaborative.
• Organised approach with the ability to manage multiple tasks and priorities.
• Analytical thinking and attention to detail, with a proactive mindset.
• Comfortable using MS Office tools (Word, Excel, PowerPoint).

Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best. We offer wellbeing initiatives and flexible benefits to suit what matters most to you. Our culture supports our people through our QBE DNA, with a focus on inclusion and development.

QBE aims to build a workplace that is fair and inclusive. We promote flexible working across the company. We are committed to equal opportunity employment and diversity.

Benefits

• 30 days holiday a year with option to buy up to 2 additional days.
• Flexible working options including part-time, job share, and compressed hours.
• Pension – automatic enrolment with employer contributions of 10% of basic salary.
• Private medical insurance for you and your family.
• Family-friendly policies – 26 weeks leave at full pay regardless of gender identity or how you become a parent.
• Short-term remote work abroad – up to 20 days per year to work remotely from certain locations.
• Sustainable investing in pension to support net-zero and environmental goals.
• Cycle-to-Work – bike and/or accessories up to £5,000.

What’s Next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future, apply by submitting your CV. A member of our Talent Acquisition team will be in contact if you meet the role requirements.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.