Multinational Service Delivery Manager, UK

American International Group; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global leader in insurance solutions is seeking a Service Delivery Manager based in London. In this role, you will foster customer satisfaction, lead process improvements, and manage stakeholder relationships within a multinational context. Ideal candidates have significant experience in operational environments and project management. This position emphasizes collaboration and operational excellence.

Benefits

Comprehensive health benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• Significant experience in process design and implementation.
• Experience managing a service-oriented operational environment.
• Strong project management skills with a track record of leading projects.

Responsibilities

• Promote a customer-focused environment and ensure service quality.
• Maintain strong relationships with stakeholders.
• Identify operational inefficiencies and propose improvements.

Skills

Process design

Project management

Stakeholder management

Analytical mindset

Communication skills

Job description

Multinational Service Delivery Manager, UK

Apply locations London time type Full time posted on Posted Yesterday job requisition id JR2503569

Join us as a Service Delivery Manager within our Multinational Service Delivery team to take your career to the next level with a global market leader.

About AIG Multinational:

AIG Multinational designs, implements, and services bespoke multinational insurance solutions for our global customers, helping clients and broker partners navigate complex cross-border risks with confidence and consistency. Our professionals deliver customized, compliant, and seamless solutions supporting clients’ risk management objectives, working alongside a dynamic, multi-disciplinary team to meet global insurance needs.

Key Responsibilities:

• Promote a customer-focused environment to ensure the UK Region meets and exceeds standards in quality, customer service, compliance, and timeliness for Multinational Accounts.
• Maintain strong relationships with key stakeholders to ensure service delivery meets expectations.
• Identify operational inefficiencies and opportunities for improvement; socialize best practices.
• Lead the design and continual improvement of end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance.
• Support AIG Network Integration within the broader AIG Network Optimization strategy.
• Act as the regional AIG Operations/Shared Services Relationship owner.
• Coordinate and escalate system, operations, and service delivery issues.
• Resolve service delivery issues by engaging with relevant parties within the AIG network.
• Track and report on the efficiency of Multinational teams; recommend corrective actions.
• Use analytics for operational performance measurement, benchmarking, and competitive analysis.
• Partner with training, quality, risk, and compliance teams to address issues, risks, and training needs.
• Participate in system, operations, and service delivery initiatives and projects.

Qualifications:

• Significant experience in process design, implementation, and improvement within a complex, global organization.
• Experience managing a service-oriented operational environment.
• Insurance industry experience is advantageous.
• Strong project management skills and a track record of leading cross-functional initiatives.
• Excellent communication and stakeholder management skills.
• Analytical mindset with ability to work with data and metrics.
• Passion for operational excellence and change management proficiency.

At AIG, we value in-person collaboration, requiring team members to be primarily in the office to foster effective teamwork and create a supportive environment.

Benefits:

Our Total Rewards Program offers comprehensive benefits focused on health, wellbeing, financial security, and professional development, supporting you and your family.

Our Mission and Culture:

We are a global leader in insurance solutions, committed to innovation, supporting communities, and investing in our people through continuous learning. We foster a culture of inclusion, respect, and celebration of diverse talents, backgrounds, and perspectives. We are proud of our awards and recognitions for positive workplace culture.

AIG is an equal opportunity employer, providing reasonable accommodations for applicants and employees with disabilities. For accommodations, contact [e-mail].

Functional Area: UW - Underwriting

We empower our clients’ growth and support our colleagues through our commitment to excellence, community involvement, and inclusive culture.