Multilingual Medical Information Specialist Dutch

ProPharma Group; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare consultancy is seeking a Multilingual Medical Information Specialist fluent in Dutch to handle requests for medical information. The role includes responding to customers, translating documents, and ensuring compliance with regulations. Ideal candidates will have a life sciences degree and strong communication skills. This position is based in Harrogate, United Kingdom.

Qualifications

• Life science, nursing, or pharmacy degree required.
• Mother tongue level in Dutch.
• Strong translation and communication skills.

Responsibilities

• Deliver medical information service.
• Respond to external customer requests.
• Document and report adverse events.
• Translate documents from English to Dutch.
• Maintain quality in job tasks.

Skills

Translation skills

Fluent in English

Verbal communication

Written communication

Customer service skills

Education

Life science degree or Nursing degree or Pharmacy degree

Job description

Overview

The Multilingual Medical Information Specialist (MMIS) - Dutch position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Responsibilities

• Medical Information service delivery
• Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma\'s pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma\'s Standard Operating Procedures (SOPs) and client Working Practices (WPs).
• Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing.
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
• Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems
• Quality checking translations in line with the translation SOP. General
• Provides after-hours coverage on a rotated basis subject to business requirements.
• Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company\'s health and safety policies.
• Other activities as assigned as delegated by the Manager.

Qualifications

• Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree
• Mother tongue level is required in Dutch
• Fluent in English.
• Strong translation skills.
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in Dutch