Multilingual Global Live Support Advisor

GamblingCareers.com; Newcastle-under-Lyme; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Health insurance

Volunteering days

Home office allowance

Wellness or Gym allowance

Flexi-block travel up to 4 weeks/year

Annual parties

Job summary

Bally’s Intralot operates a dynamic online gaming and lottery services platform. Our Customer Support Advisors deliver world-class service across the UK, handling live chat, email, and phone inquiries. You will work across multiple markets, using translation tools to assist players while meeting regulatory KYC requirements and KPIs.

The role requires strong communication, adaptability, and a proactive problem-solving approach in a fast-paced contact centre environment with rotating shifts.

Qualifications

• Must have passion for customer service and 18+ years of age.
• Experience handling live chat, email and phone queries.
• Excellent written and spoken English; ability to adapt tone for different audiences.
• Comfort supporting players across countries and cultures; multitask in fast-paced environment.

Responsibilities

• Serve as primary contact for players across platforms and territories; manage multilingual interactions.
• Communicate via live chat and email; occasional outbound calls when required.
• Switch between markets/brands; maintain high service standards.
• Perform LIVE KYC verifications per territory rules; ensure smooth onboarding.

Skills

Customer service

Live chat

Email handling

Telephone queries

Multilingual support

Real-time translation tools

Tools

Real-time translation tools

Job description

Bally’s Intralot operates a dynamic online gaming and lottery services platform. Our Customer Support Advisors deliver world-class service across the UK, handling live chat, email, and phone inquiries. You will work across multiple markets, using translation tools to assist players while meeting regulatory KYC requirements and KPIs.

The role requires strong communication, adaptability, and a proactive problem-solving approach in a fast-paced contact centre environment with rotating shifts.