Multilingual Customer Service Advisor – French, German, Spanish and Italian

Express Recruitment; Nottingham; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A thriving international company near Nottingham is seeking a bilingual customer service representative to join their team. The ideal candidate will be fluent in either French, German, Spanish, or Italian, along with English. Responsibilities include overseeing order processes and handling customer inquiries. This role offers a competitive salary up to £27k, medical cover, and generous holiday entitlements, transitioning to hybrid working after training.

Benefits

Medical cover

24 days holiday plus bank holidays

Birthday off work

Qualifications

• Fluent in either French, German, Spanish or Italian, as well as English.
• Experience in a telephone-based customer service role is highly advantageous.
• Ability to remain calm during busy periods.

Responsibilities

• Oversee the end-to-end order process.
• Handle customer inquiries efficiently across multiple channels.
• Resolve issues related to availability and pricing.
• Provide accurate product information to support sales.
• Contribute to team operations and maintain brand standards.

Skills

Bilingual communication (French, German, Spanish, or Italian)

Professional telephone manner

Strong IT skills

Ability to work under pressure

Tools

MS Office

Job description

Overview

Express Recruitment are currently recruiting for an established, thriving international company based close to Nottingham city centre, who are looking to expand their busy team through recruiting multilingual candidates. There are fantastic career progression opportunities with this role and training will also be given. All applicants must be fluent in either French, German, Spanish or Italian, as well as fluent written and verbal English.

Location & Details

Nottingham office – candidates are required to attend the office for the first 2 weeks of employment, after which hybrid working is offered. There is a competitive salary on offer of up to £27k, medical cover and 24 days holiday plus bank holidays, which increases with tenure, and your birthday off work.

Responsibilities

• Oversee the end-to-end order process, from receipt to delivery and invoicing
• Handle customer inquiries promptly and professionally across multiple channels
• Resolve issues relating to availability, delivery, pricing, billing, and claims
• Share accurate product information and customer feedback to support sales and development
• Contribute to team operations through workload sharing and regional/language support
• Maintain brand standards and act as an ambassador in all communications

Skills & Experience

• Bilingual written and verbal communication skills within French, German, Spanish or Italian
• Professional telephone manner and communication skills essential
• Experience in a specific telephone based customer service role highly advantageous
• Strong IT skills, confident with MS office functions
• Ability to work under pressure, must remain calm during busy periods

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on bit.ly/3IaEnI7

Not quite found the right role yet? Your search for a new role has never been so easy, just fill in our contact form on bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full time

Salary: Up to c£27,000 Per Annum D.O.E

Basis: Permanent

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.