Multilingual Account Manager

BG Automotive; Over Stratton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A progressive automotive company based in Swindon is seeking a Multilingual Account Manager to enhance customer relationships and support brand distribution. The role requires strong communication skills in multiple languages. You'll thrive in a supportive environment that values innovation and teamwork, with competitive salary and benefits such as extensive holiday and workplace pension.

Benefits

Competitive Salary

Supportive Team

Growth Opportunities

Workplace pension

28 days holiday including bank holidays

On-site parking

Complimentary drinks & fruit

Qualifications

• Must have a hands-on attitude towards problem solving.
• Confident in making phone calls to customers worldwide.
• Innovative thinker with excellent multitasking abilities.

Responsibilities

• Assist with answering all incoming telephone calls professionally.
• Respond to internal and external enquiries via email and phone.
• Manage and update customer accounts in internal systems.
• Build deep, trusted relationships with key accounts.
• Run monthly sales promotions with key accounts.

Skills

Multilingual (Spanish, German, Italian)

Experience using MS Excel

Excellent written and oral communication skills

Analytical approach to problem solving

Excellent time management and organisational skills

Tools

CRM

Power BI

Smartsheet

Job description

Job Summary

BGA is looking for a talented individual to develop and provide excellent service to new and current customers. The Multilingual Account Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. The successful candidate must possess a hands‑on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Key Responsibilities

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to account queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DHL dashboard daily
• Working closely with UK and Export Sales, Product Management and Marketing to maximise the distribution of the BGA brand
• Keeping the CRM, Smartsheet updated and working with reports on Power BI
• Build deep, trusted relationships with our key accounts
• Running monthly sales promotions with our key accounts

Essential Skills

• Multilingual (desired languages Spanish, German, Italian)
• Experience using MS Excel
• Experience in Outlook and Word
• Confident picking up the phone to customers around the world
• Analytical approach to problem solving
• Excellent time management and organisational skills
• Excellent written and oral communication skills
• Innovative thinker

Desirable Skills

• Experience within the automotive aftermarket sector
• CRM, Power BI and Smartsheet
• Account Management skills
• Customer retention skills

Location and Working Hours

The role is based in our Swindon office and will be required to work in the office Monday to Friday. Working hours: 9am to 5.15pm.

What We Offer You

• Competitive Salary: We're open to tailoring the job offer to fit your skills and experience.
• Environment: Work from our modern Swindon offices.
• Growth Opportunities: Be part of an ambitious, fast-growing company.
• Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork.
• Workplace pension.
• 28 days holiday (including bank holidays).
• On-site parking, Drinks & Fruit complimentary, Service gifts for 5, 10, 15 plus years.
• Increased holiday for long service.