Multifunctional Operator

Scottish Water; Scotland; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

38 days holiday including public

Flexible working

Pension

Life assurance

Annual company bonus

SW Splash rewards

Job summary

Scottish Water in Scotland is seeking a dedicated Multifunctional Network Maintenance Operative to join the Shetland Team within Customer Service Delivery. You will own problem resolution, investigate issues, and support customers while working with a wide range of stakeholders.

The role requires a full UK driving licence, teamwork, and the ability to work independently as a lone worker. Desirable experience in similar roles and knowledge of water networks support the position.

Qualifications

• The role requires a full UK driving licence.
• Ability to work effectively both as part of a team and independently as a lone worker.
• Experience in a similar role would be desirable.
• Knowledge of sewer and water networks and health and safety requirements for site work.
• Additional qualifications such as HGV, trailer towing, CPC or excavator qualifications would be advantageous.
• Basic report-writing and computer skills for day-to-day operations.

Responsibilities

• Contribute to water response activities and maintenance of water network infrastructure, including burst main repairs and routine maintenance.
• Support wastewater network and pumping stations maintenance.
• Communicate with customers to keep them informed and minimize disruption.
• Collaborate with internal and external stakeholders in daily operations.
• Complete reporting to support performance and productivity while following policies and safe systems of work.

Skills

Driving licence

Teamwork

Report-writing

Ground maintenance

Basic computer skills

Job description

Together we are Trusted to Serve Scotland. Scottish Water has an exciting opportunity for a self‑motivated, flexible hard‑working individual to join our Shetland Team within Customer Service Delivery as a Multifunctional Network Maintenance Operative. You will join a motivated multifunctional team who are committed to making a real difference to the experience our customers have with us. This is not just a task driven role – you will be empowered to take ownership of problems, investigate them fully, initiate solutions and provide support to our customers. The focus of the role will be to ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers.

What you’ll do

• Contributing to water response activities and the maintenance of water network infrastructure, including burst main repairs, excavations, reinstatements and routine network maintenance.
• Supporting maintenance activities across the wastewater network and pumping stations.
• Dealing with customers on a day-to-day basis, ensuring they are kept informed of work being carried out and that disruption to services is kept to a minimum.
• Working closely with a wide range of internal and external stakeholders as part of daily operations.
• Completing all necessary reporting systems to support performance and productivity monitoring, while complying with all Scottish Water processes and policies, including safe systems of work, Chapter 8, NRSWA and relevant health and safety practices.
• Carrying out safety checks on small plant, equipment and vehicles.

What you’ll need

The role requires a full UK driving licence and the ability to work effectively both as part of a team and independently as a lone worker. Previous experience in a similar role would be desirable, along with knowledge of sewer and water networks and an understanding of health and safety requirements for site working, including HPJ and confined space activities. Additional qualifications such as an HGV licence, trailer towing, CPC or excavator qualification would be advantageous. You should also have basic computer and report‑writing skills, along with practical abilities such as basic ground maintenance skills, to support day‑to‑day operational activities.

Looking out for you

The role includes participation in a 1:4 standby rota to provide out of hours cover to ensure a 365/24/7 reliable service delivery. A competitive standby retainer, call out payments and an overtime hourly rate of time and a half can be claimed for this type of work.. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

• The role includes participation in a 1:4 standby rota to provide out of hours cover to ensure a 365/24/7 reliable service delivery.
• A competitive standby retainer, call out payments and an overtime hourly rate of time and a half can be claimed for this type of work..
• 38 days of holiday every year (including public holidays).
• You can even buy five more if you need a little extra time.
• You can also take paid time off to volunteer in your community.
• Family-friendly policies around adoption, maternity, and parental leave.
• We embrace flexible working.
• Pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
• Annual company bonus.
• Access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 4. If you’re new to Scottish Water, you’ll join us on a starting salary of £31,640. Performance-driven pay progression would then allow you to move through the range to a maximum of £36,460. If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 3rd December 2026 at midnight.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer. A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best.

Equal Opportunities

Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask. As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months. Candidates should be aware that a valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy. Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive. If you would like to join our team at Scottish Water you can find out more about our latest vacancies here. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records For further information on how Scottish Water manages your data, please see the Privacy Notice here: Data Protection - Recruitment Privacy Notice.