Multichannel Customer Service Advisor for Global Brands

THG Ingenuity Ltd.; Northwich; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Extra leave purchase

Staff discounts

Maternity/paternity pay

Employee wellbeing support

Employee referral bonus

Anniversary gifts

Job summary

THG Ingenuity is seeking a Customer Service Advisor to be the voice of Look Fantastic, My Protein, Cult Beauty and more. You’ll help customers across live chat, phone, email and social media, guiding product choices and resolving order issues with care.

This permanent role uses a rotating schedule (8am-4pm, 9am-5pm, 1pm-9pm) with occasional weekend work. You’ll collaborate across teams, grow product knowledge through training, and uphold THG Ingenuity’s standards of outstanding service.

Qualifications

• Strong written and verbal communication skills.
• Willingness to learn and develop new skills.
• A professional, friendly and hard-working individual.

Responsibilities

• Working across multiple channels including emails, phones, live chat and social media.
• Work towards achievable department targets while maintaining high level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customer with all queries regarding product advice and general customer service queries.
• Collaborate with team members and different departments to enhance overall customer service.
• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Skills

Strong written and verbalcommunication

Willingness to learn

Professional, friendly and hard‑worked

Show up and get it done values

Job description

THG Ingenuity is seeking a Customer Service Advisor to be the voice of Look Fantastic, My Protein, Cult Beauty and more. You’ll help customers across live chat, phone, email and social media, guiding product choices and resolving order issues with care.

This permanent role uses a rotating schedule (8am-4pm, 9am-5pm, 1pm-9pm) with occasional weekend work. You’ll collaborate across teams, grow product knowledge through training, and uphold THG Ingenuity’s standards of outstanding service.