Multi-Trade Operative

Sanctuary Group; Hempstalls; On-site; GBP 34,000 - 37,000; Full time

Job summary

Join a leading not-for-profit organization as a Multi-Trade Operative in Stoke-on-Trent. You'll carry out essential repairs in occupied properties, ensuring high standards of workmanship and customer service. This role offers competitive pay, a supportive benefits package, and the opportunity for professional development.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Candidates must be qualified in key certifications related to plumbing and maintenance.
• Experience in social housing sector preferred.
• Additional skills in plumbing, carpentry, and plastering are advantageous.

Responsibilities

• Perform reactive repairs to occupied properties including plumbing, carpentry, and maintenance.
• Manage vehicle stock and ensure compliance with safety standards.
• Provide out-of-hours emergency support.

Skills

Compliance with health and safety legislation

Problem solving

Time management

Teamwork

Education

City & Guilds qualification

Unvented - G3 Certificate

Water Regulations (WRAS)

NVQ Level 2 in a core subject

Job description

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Stoke on Trent, Staffordshire, GB, ST4 2RS

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 25/06/2025

Requisition: 224993

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Stoke-on-Trent

£34,376 - £36,185 per year

40 hours per week

We are looking for a Multi-Trade Operative to join our Operations Responsive Maintenance team based in Stoke. You will be responsible for carrying out reactive repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. Ideally with joinery as your core trade. The team also carry out external repairs including fencing and groundworks.

The role will include lone and team working, and you will also be required to be on an emergency call out rota. A company van and power tools will be provided for business use along with training as and when needed.

The role of Multi-Trade Operative will include:

• Attending occupied properties to carry out construction, diagnosing problems, fault fixing and maintenance duties required within a Social Housing environment
• Taking ownership and Resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
• Maintaining a suitable van stock level and restocking these when needed
• Providing accurate and timely information on the progress of works that is easily understood by the customer
• Providing out of hours cover via a rota

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to City & Guilds qualification , Unvented - G3 Certificate, Water Regulations (WRAS), NVQ Level 2 in a core subject (NVQ Level 3 in Plumbing if plumbing is core) or currently undertaking the qualification.
• Recent experience of undertaking a similar role within the social housing sector is advantageous
• Ability to work to deadlines and prioritise tasks
• Additional skills in some of the following disciplines - plumbing, carpentry and plastering would be advantageous
• Working knowledge of the health and safety regulations and requirements
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £34,376 per annum (rising to £36,185 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.