Multi Track File Handler

Davies; Leeds; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increasewith

Family Cover Private Medical Insurance

Simply Health Care Cash Plan

Wellbeing and financial/legal support

Death in Service

Critical Illness Cover

PHI/Income Protection

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Online Discount Sites

Gourmet Society Discounts

Merlin Attractions Discounts

Retail discounts

Job summary

Keoghs seeks a Multi-Track File Handler in Leeds to join the Claims Management department. The role focuses on managing a mixed EL/PL multi-track caseload, handling pre-litigation where applicable, and liaising with clients and insurers.

You will work within the Corporate Sector Risks Practice, progress files through the Case Management System, draft pleadings, attend court as needed, and help meet targets for chargeable hours, WIP and client MI.

Qualifications

• EL/PL multi-track file handling experience required.
• Excellent listening and written/verbal communication skills.
• Ability to negotiate via telephone and prepare concise reports.

Responsibilities

• Build relationships with Keoghs clients and liaise with clients and insurers where appropriate.
• Manage a mixed caseload of EL/PL predominantly multi-track cases, typically £25k-£100k.
• Assess liability and quantum and devise strategies to resolve cases.
• Progress files through the Case Management System from receipt to closure.
• Draft pleadings including Defences and witness evidence; attend court as required.
• Aim to meet targets for chargeable hours, WIP and client MI.
• Adhere to the Keoghs Values.

Skills

EL/PL multi track file handling

Excellent listening

Verbal communication

Written communication

Negotiation by telephone

Preparing succinct reports

Client care

IT skills

Analytical skills

Prioritising work

Decision making

Problem solving

Attention to detail

Advocacy skills

Tools

Case Management System

Microsoft Office

Job description

Multi Track File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs’ thriving Corporate Sector Risks Practice with a variety of high-profile clients.
The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation.

Key Responsibilities

• Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences etc as required
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI
• Adhere to the Keoghs Values

The above is not a definitive list of possible work which may be delegated.

Skills, Knowledge and Expertise

• EL/PL multi track file handling experience
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Ability to negotiate via telephone
• Ability to prepare succinct and concise reports
• Excellent inter-personal and client care skills
• Excellent marketing skills
• Excellent IT skills
• High level of analytical skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to win the trust and confidence of others
• Ability to make decisions
• Ability to anticipate problems and identify solutions
• Ability to maintain concentration and pay attention to detail
• Driven to achieve
• Good advocacy skills
• Prior knowledge, skills and experience
• Good IT skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation